PRIVACY POLICY
Last Updated: February 2026
1. Introduction
Go Pilates Academy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.gopilatesacademy.com), enroll in our programs, or otherwise interact with our services.
By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use our website or services.
2. Information We Collect
Personal information you provide: When you create an account, enroll in a program, make a purchase, or contact us, we may collect your name, email address, phone number, mailing/shipping address, payment information, and any other information you choose to provide.
Information collected automatically: When you access our website, we may automatically collect certain information, including your IP address, browser type, operating system, device information, referring URLs, pages viewed, time spent on pages, and other usage data through cookies and similar technologies.
Payment information: Payment processing is handled by third-party payment processors (such as Stripe). We do not store your full credit card number, CVV, or bank account information on our servers. Our payment processors are PCI DSS compliant.
3. How We Use Your Information
We use the information we collect to: process your enrollment and manage your account; provide, operate, and maintain our services and digital course content; communicate with you about your account, course progress, and updates; send you marketing communications (with your consent); process payments and fulfill orders including shipping student kits; improve our website, products, and services; personalize your experience; comply with legal obligations; and protect against fraudulent or unauthorized activity.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
Third-party service providers who assist us in operating our business, including: Kajabi (course hosting platform), Stripe (payment processing), Google Analytics (website analytics), Meta/Facebook (advertising pixels), email marketing platforms, and shipping carriers. Each provider has their own privacy policy governing their use of your data.
We may also share information with professional advisors such as lawyers and accountants; law enforcement or government agencies as required by law; and in connection with a merger, acquisition, or sale of our business assets.
5. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to collect information about your browsing activity. For detailed information about the cookies we use and how to manage your preferences, please see our separate Cookie Policy page on our website.
Types of cookies we use: Essential cookies (site functionality), analytics cookies (Google Analytics), functional cookies (session management, course progress), and advertising cookies (Meta Pixel, Google Ads).
Do Not Track: Some browsers offer a “Do Not Track” (DNT) setting. There is currently no universally accepted standard for responding to DNT signals. We will update this policy if a standard is established.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. This includes SSL encryption, secure payment processing through PCI-compliant providers, and restricted access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active, as needed to provide our services, or as required by law. Course completion records and certification information may be retained indefinitely to verify your credentials. If you request deletion of your account, we will delete your personal information within 30 days, except for data we are legally required to retain.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information: the right to access and receive a copy of your data; the right to correct inaccurate information; the right to request deletion of your data; the right to opt out of marketing communications; the right to data portability; and the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including: the right to know what personal information we collect, use, and share; the right to request deletion of your personal information; the right to opt out of the sale or sharing of your personal information; the right to correct inaccurate personal information; and the right to non-discrimination for exercising your privacy rights.
Do Not Sell or Share My Personal Information: We do not sell or share your personal information as defined by the CCPA/CPRA. If our practices change, we will update this policy and provide a “Do Not Sell or Share My Personal Information” link on our website.
Categories of personal information collected in the past 12 months: Identifiers (name, email, phone, address); commercial information (purchase history, enrollment records); internet or electronic network activity information (browsing history, cookies); and professional or employment-related information (if voluntarily provided).
10. Other State Privacy Rights
Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states: Residents of states with comprehensive privacy laws have similar rights to access, correct, delete, and opt out of certain data processing activities. To exercise these rights, please contact us at [email protected].
11. Children’s Privacy (COPPA)
Our services are not directed to children under the age of 13, and our certification programs require enrollees to be at least 18 years old. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
12. International Data Transfers
Go Pilates Academy is operated by The Pilates Academy LLC, which conducts business operations in both the United States and Israel. By using our services, you consent to the transfer of your information to the United States and Israel, where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure that your personal information receives an adequate level of protection in accordance with applicable laws.
13. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new “Last Updated” date and sending an email to registered users. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
15. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:
Email: [email protected]
Company: The Pilates Academy LLC (d/b/a Go Pilates Academy)
Website: www.gopilatesacademy.com
