Terms & Conditions

APart A — Enrollment Agreement (Terms & Conditions of Service)

IMPORTANT: By enrolling in any program offered by The Pilates Academy, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in this Enrollment Agreement, including the Waiver in Part B. This is a legally binding contract between you and The Pilates Academy LLC.

A1Definitions

“The Academy” refers to The Pilates Academy LLC, a Delaware limited liability company, operating Go Pilates Academy via gopilatesacademy.com, including all its staff, mentors, training directors, and authorized representatives.

“Student” refers to the individual enrolling in a Program offered by The Academy.

“Program” refers to any certification course offered by The Academy, including but not limited to: Mat Pilates Certification, Reformer Certification, Mat + Reformer Certification, Apparatus Certification (Cadillac, Chair & Barrel), and Comprehensive Pilates Certification, delivered live online or in person.

“Digital Content” refers to all video lessons, written materials, workbooks, guides, templates, and any other educational content delivered electronically through The Academy’s platform.

“Mentoring Services” refers to the personal 1-on-1 mentoring sessions (learning sessions and Practice Labs) and WhatsApp support included in the Program.

“Enrollment Date” refers to the date on which payment is received and the Student gains access to the Program.

A2Nature of the Product & Service

The Programs are digital educational products that include Digital Content (pre-recorded lessons, written materials and educational resources) and Mentoring Services (live 1-on-1 learning sessions and Practice Labs, and ongoing support). The Student receives immediate access to the Digital Content upon enrollment, and for that reason all sales are final, as set out in Section 4. The Student enrolls voluntarily after reviewing all program details, pricing and these Terms, and no promises or guarantees of income, employment or specific outcomes have been made.

A3Programs Offered

The Academy currently offers the following certification programs. The Academy reserves the right to modify, update, add, or discontinue any program at any time without prior notice.

• Mat Pilates Certification — 100 total hours, 20 live 1-on-1 mentoring sessions (in-person program: 10), NPCP/PAA certified.
• Reformer Certification — 120 total hours, 25 live 1-on-1 mentoring sessions (in-person program: 13), GPA certificate.
• Mat + Reformer Certification — 200 total hours, 45 live 1-on-1 mentoring sessions (in-person program: 23), NPCP/PAA certified.
• Apparatus Certification (Cadillac, Chair & Barrel) — 100 total hours, 15 live 1-on-1 mentoring sessions.
• Comprehensive Pilates Certification — 450 total hours, 60 live 1-on-1 mentoring sessions (in-person program: 38), NPCP/PAA certified.

Any recommended pace or completion timeline shared by The Academy is a recommendation only, not a deadline.

Program details, including but not limited to total hours, meeting frequency, number of included sessions, pricing, curriculum content, and included services, are subject to change at The Academy’s sole discretion. Any changes will apply to new enrollments only and will not affect students already enrolled, except as set out in Section 14.

A4Payment, Refund & Cancellation Policy

4.1 Payment

Full payment or the first installment of an approved payment plan must be received before access to the Program is granted. The Academy offers payment plans at its sole discretion. Payment plans, once agreed upon, are binding and all scheduled payments must be completed regardless of the Student’s participation, progress, or decision to discontinue.

4.2 No Refund Policy

ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES, including change of mind, dissatisfaction, inability to complete the Program, personal or financial hardship, technical difficulties on the Student’s end, schedule conflicts or health issues. No refund, partial refund, credit, exchange or chargeback will be issued at any time.

4.3 Chargebacks & Missed Payments

If a chargeback or payment dispute is filed, The Academy may immediately revoke access to the Program, pursue collection of the outstanding amount and charge reasonable administrative fees. Students on payment plans must complete all scheduled payments even if they stop participating or withdraw; no refund or credit is given for any unused portion of the Program. Missed payments may lead to suspension of access, referral to collections and/or legal action.

4.4 Cancellation or Modification by The Academy

The Academy reserves the right to cancel, modify, reschedule, or restructure any Program, service, or feature at any time, at its sole discretion, for any reason, including but not limited to: low enrollment, staffing changes, curriculum updates, business restructuring, or force majeure. In the event The Academy cancels a Program entirely before a Student has received access to any content, The Academy may, at its sole discretion, offer a full or partial refund, transfer to an alternative program, or other appropriate remedy. Once Digital Content has been accessed, no refund will be issued even if The Academy modifies or discontinues any aspect of the Program.

A5Mentoring & Support Services

5.1 Included Sessions

Each Program includes a set number of live 1-on-1 video mentoring sessions with an assigned mentor (the “Included Sessions”): Mat 20, Reformer 25, Mat + Reformer 45, Apparatus 15, Comprehensive 60; in-person programs: Mat 10, Reformer 13, Mat + Reformer 23, Comprehensive 38. Each session is approximately 50–55 minutes. Learning sessions come first, followed by 1-on-1 Practice Labs in which the Student teaches the mentor and receives feedback, as set out in the Student’s Certification Roadmap. For in-person Programs, in-studio training days replace the 1-on-1 learning sessions, and the sessions listed are online Practice Labs. The Program also includes review by The Academy of the Student’s recorded teaching lessons, and messaging support Monday through Friday, 9:00 AM to 5:00 PM (New York time).

5.2 How Sessions Are Counted

Every session that is held counts toward the Included Sessions. A session that is cancelled or rescheduled less than twelve (12) hours before its start time, or that the Student does not attend, also counts as used.

5.3 Scheduling & Cancellation

Sessions are booked in advance through The Academy’s scheduling system, subject to mentor availability. To cancel or reschedule without using a session, the Student must do so at least twelve (12) hours before the session’s start time.

5.4 Additional Sessions

Once the Included Sessions have been used, additional sessions are available at fifty U.S. dollars ($50) per session, paid in advance through The Academy. Mentors are not authorized to add sessions or to hold sessions beyond the Included Sessions without confirmed payment.

5.5 Certification & Partly Completed Programs

A Student who has already been certified by The Academy in a Program is not entitled to further sessions for that Program. Where a Student has already completed part of a Program, the Included Sessions cover only the part that remains, as recorded by The Academy.

5.6 Unused Sessions

Included Sessions have no cash value. They cannot be transferred, refunded, credited or carried over, and they expire when the Student’s access to the Program ends. The Academy is not obligated to provide make-up sessions.

5.7 Changes to Mentoring Services

The Academy assigns mentors and may change a Student’s mentor, and may modify the frequency, duration, format or platform of Mentoring Services. Such changes do not breach this Agreement and are not grounds for a refund.

5.8 Program Access

The Student has access to the Program, including the Digital Content and Mentoring Services, for one (1) year from the Enrollment Date, unless otherwise agreed in writing by The Academy. When access ends, access to the Digital Content, Mentoring Services and any remaining sessions ends. Any extension is at The Academy’s sole discretion and may be subject to additional fees.

A6Student Obligations & Code of Conduct

6.1 Participation

The Student is solely responsible for their own learning, progress, and completion of the Program. The Academy provides the tools, content, and support, but success depends on the Student’s commitment, effort, and participation. The Student agrees to dedicate the necessary time and effort to complete all assignments, attend scheduled sessions, and engage with the curriculum as outlined.

6.2 Equipment & Technical Requirements

The Student is responsible for a reliable internet connection, a device capable of video streaming and video calls, and, for Reformer and Comprehensive tracks, access to the required Pilates equipment (Reformer, Cadillac, Chair, Barrels) at a studio, gym or home. Safety of the training environment and equipment is covered in the Waiver (Part B).

6.3 Code of Conduct

The Student agrees to maintain professional and respectful conduct at all times when interacting with Academy staff, mentors, and fellow students. The Academy reserves the right to suspend or terminate a Student’s enrollment without refund if the Student engages in behavior that is abusive, threatening, harassing, disruptive, dishonest, or otherwise inappropriate, as determined by The Academy at its sole discretion.

6.4 Academic Integrity

The Student agrees not to plagiarize, cheat, or misrepresent their work. All assignments, assessments, and practice teaching must be the Student’s own work. Violation of academic integrity may result in immediate termination from the Program without refund.

A7Intellectual Property & Content Usage

7.1 Ownership

All Digital Content, including but not limited to videos, written materials, workbooks, guides, templates, branding, logos, curriculum design, and proprietary teaching methodologies, is and remains the exclusive intellectual property of The Pilates Academy. The Student is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Digital Content solely for their personal educational purposes during their access period.

7.2 Prohibited Uses

The Student agrees NOT to: (a) copy, distribute, share, resell or make available any Digital Content to anyone else; (b) record, screen-capture, download or duplicate any video sessions, including mentoring sessions and Practice Labs; (c) share login credentials or let anyone else use the Student’s account; (d) use any Digital Content to create competing courses, programs or materials; or (e) remove any copyright notices, watermarks or proprietary markings.

Violation of any of the above may result in immediate termination of enrollment without refund, and The Academy reserves the right to pursue legal action and seek damages.

7.3 Student Content & Testimonials

The Student grants The Academy a non-exclusive, royalty-free, perpetual, worldwide license to use any testimonials, reviews, feedback, photos, or videos provided by or featuring the Student for marketing, promotional, and educational purposes. The Student may revoke this consent in writing at any time, and The Academy will make reasonable efforts to remove such content within a reasonable timeframe.

A8Certification & Completion

8.1 Certification Requirements

To receive certification, the Student must complete all requirements as set forth by The Academy for the enrolled Program, including but not limited to: completion of all video modules, submission of all assignments and assessments, completion of required practice teaching hours, passing theoretical and practical examinations, and attending the minimum number of mentoring sessions. Specific requirements may vary by Program and are subject to change.

8.2 Completion Within the Access Period

The Student is expected to complete the Program within the access period set out in Section 5.8. If additional time is needed, the Student may request an extension, which may be granted at The Academy’s sole discretion and may be subject to additional fees. The Academy is under no obligation to grant extensions.

8.3 Certification Standards

The Academy’s Programs are designed to meet NPCP (National Pilates Certification Program) and PAA (Pilates Alliance Australasia) standards. However, The Academy does not guarantee acceptance, recognition, or accreditation by any third-party organization, employer, studio, or regulatory body. Certification standards and requirements of external bodies are subject to change and are beyond The Academy’s control.

8.4 No Outcome Guarantees

The Academy makes no guarantees regarding employment, income, career success, or any specific outcome as a result of completing a Program. Success as a Pilates instructor depends on many factors beyond The Academy’s control, including but not limited to the Student’s effort, skills, location, market conditions, and business acumen.

A9Limitation of Liability & Disclaimers

9.1 Limitation of Liability

To the maximum extent permitted by applicable law, The Academy’s total liability to the Student for any claims arising from or related to this Agreement or the Program shall not exceed the total amount paid by the Student for the Program. The Academy shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost income, lost data, or business interruption, regardless of the cause of action or theory of liability.

9.2 Health & Physical Activity

The Academy, its staff and mentors are not medical professionals and do not provide medical advice. The Student’s assumption of risk, health representations and release of liability are set out in the Waiver (Part B).

9.3 Technology & Platform Disclaimer

The Academy relies on third-party platforms for content delivery, video hosting, scheduling, and communication. The Academy does not guarantee uninterrupted access, and is not liable for technical issues, platform outages, data loss, or service disruptions caused by third-party providers. Temporary technical difficulties do not constitute grounds for a refund or extension.

9.4 “As Is” Provision

The Program, Digital Content, and Mentoring Services are provided “as is” and “as available.” The Academy makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

A10Termination & Suspension

10.1 Termination by The Academy

The Academy reserves the right to suspend or terminate any Student’s enrollment at any time, for any reason, at its sole discretion, with or without notice. Reasons for termination may include but are not limited to: violation of this Agreement, code of conduct breaches, non-payment, fraudulent activity, abusive behavior, academic dishonesty, or any conduct The Academy deems detrimental to its community.

In the event of termination by The Academy due to the Student’s breach of this Agreement, no refund will be issued. Any remaining payment obligations on payment plans remain due and payable.

10.2 Effect of Termination

Upon termination of enrollment for any reason, the Student’s access to all Digital Content, Mentoring Services, platform features, and community groups will be revoked immediately. The Student must cease all use of any Academy materials and delete any downloaded content.

A11Privacy & Data

The Academy collects and processes personal information as necessary to provide the Program and related services. This may include the Student’s name, email, phone number, payment information, progress data, and communications. The Academy will handle personal data in accordance with applicable privacy laws and will not sell personal information to third parties. The Student consents to the collection and use of their data as described herein and in any separate Privacy Policy published by The Academy.

A12Communications & Marketing

By enrolling, the Student consents to receive communications from The Academy via email, SMS, WhatsApp, and other channels for purposes including but not limited to: program updates, scheduling, educational content, community announcements, and marketing. The Student may opt out of marketing communications at any time but may not opt out of essential program-related communications during enrollment.

A13Dispute Resolution & Governing Law

13.1 Good Faith Resolution

In the event of any dispute, claim, or disagreement arising from this Agreement or the Program, the parties agree to first attempt to resolve the matter in good faith through direct communication with The Academy’s management.

13.2 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles. The agreement to arbitrate referred to in Section 13.3 is governed by the Federal Arbitration Act.

13.3 Binding Individual Arbitration, Class Action Waiver & Jury Trial Waiver

Any dispute, claim, or controversy arising from or related to this Agreement or the Program shall be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, as set out in full in Section 11 of the Waiver (Part B), including its class action waiver, jury trial waiver, cost terms, small claims and intellectual property exceptions, and the Student’s right to opt out within thirty (30) days. Section 11 of the Waiver applies to this Agreement as if written here. Any claim not subject to arbitration shall be brought exclusively in the state or federal courts located in the State of Delaware.

A14General Provisions

This Agreement, including the Waiver in Part B, is the entire agreement between the Student and The Academy on its subject and replaces all prior discussions, written or oral. The Academy may amend these Terms by posting updated terms on its website and emailing enrolled Students about material changes; continued participation after a change means acceptance. No amendment to Section 13.3 or to the arbitration terms of the Waiver will apply to any claim that arose, or any dispute that was pending, before the amendment took effect.

If any provision is found unenforceable, the rest remains in full effect. The Academy’s failure to enforce a provision is not a waiver of it. The Student may not assign this Agreement; The Academy may assign it to a successor entity. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, pandemics, government action, internet or power outages, or war. The relationship between the parties is that of service provider and client, and nothing in this Agreement creates a partnership, joint venture, employment or agency relationship.

A15Waiver, Assumption of Risk & Release of Liability

Participation in the Program is subject to the Waiver, Assumption of Risk & Release of Liability set out in Part B of this document (the “Waiver”), which forms part of this Agreement. The Student must accept the Waiver at checkout. If it was not accepted at checkout, the Student must accept it before taking part in any live session, physical practice, or practice teaching in the Program, and The Academy may suspend access to the Program until it is accepted. The Waiver covers, among other things, the Student’s assumption of the risks of remote and unsupervised training, health representations, training environment and equipment, practice teaching on other people, release of liability, indemnification, emergencies and insurance. Where this Agreement and the Waiver differ on any of those subjects, the Waiver controls.

A16Emergency Contact

The Student agrees to give The Academy the name and phone number of an emergency contact when asked, and to keep it up to date.

BPart B — Waiver, Assumption of Risk & Release of Liability

Applies to: Mat Pilates Certification, Mat + Reformer Certification and Comprehensive Pilates Certification, delivered online (“the Program”). “The Academy” means The Pilates Academy LLC, a Delaware limited liability company, operating Go Pilates Academy at gopilatesacademy.com.

This Waiver forms part of The Academy’s Enrollment Agreement (Part A) and must be accepted at checkout. If it was not accepted at checkout, the Student must accept it before taking part in any live session, physical practice or practice teaching in the Program, and The Academy may suspend access to the Program until it is accepted. The Student should read it in full and ask any questions before accepting it.

B1Nature of the Online Program

The Program is delivered entirely online through pre-recorded video lessons, written materials, live 1-on-1 video mentoring sessions (learning sessions and Practice Labs) and messaging support. The Student understands and agrees that:

1. The Student chooses where, when and how to practice, and on which equipment.
2. Academy mentors and staff are not physically present. They cannot spot, hands-on assist, physically correct, inspect equipment or respond in person to an emergency.
3. A mentor’s view of the Student is limited to what the Student’s camera shows. Feedback given over video may be incomplete or miss errors in form, alignment or equipment set-up.
4. Much of the Student’s practice, including self-practice with pre-recorded lessons, takes place with no live supervision at all.
5. The Student alone decides whether and how to perform any exercise, and stops any exercise that feels unsafe, painful or beyond their ability.

B2Eligibility

The Student confirms that they are at least 18 years old (or the age of majority where they live, if higher) and legally able to enter into this Waiver. The Academy does not enroll minors in the Program.

B3Assumption of Risk

The Student understands that Pilates and Pilates instructor training involve physical exertion and inherent risks that cannot be fully eliminated, even with proper technique. Those risks increase when training is remote and unsupervised. The Student knowingly and voluntarily assumes all such risks, including:

1. Muscle strains, sprains and tears; joint, back, neck and nerve injuries; fractures; and aggravation of pre-existing conditions.
2. Injury from Pilates apparatus (Reformer, Cadillac/Tower, Chair, Barrels, small props), including from springs, straps, ropes, moving carriages, improper set-up, wear, malfunction or failure, at home, a studio, a gym or anywhere else.
3. Injury from performing an exercise incorrectly, beyond the Student’s ability, or without the live supervision, spotting or hands-on correction available in an in-person class.
4. Missed, delayed or misheard cues caused by audio or video lag, a poor internet connection or a limited camera view.
5. Injury from following instructions in pre-recorded lessons, live sessions, written materials or messages, whether the Student performs them correctly or incorrectly.
6. Injury caused by the Student’s training environment, such as limited space, slippery floors, poor lighting, furniture, pets or children nearby.
7. Fatigue, dizziness, cardiovascular events and, in rare cases, serious injury, permanent disability or death.
8. Stress or discomfort from assessments, examinations, observation and peer feedback.
9. Any other risk, known or unknown, foreseeable or not.

B4Health Representations and No Medical Advice

The Student represents and agrees that:

1. They are in suitable physical condition to take part in Pilates exercise and physical training.
2. They have consulted a qualified healthcare provider before starting the Program, or they choose not to and accept all risk of participating without medical clearance.
3. They will tell their mentor before a session about any injury, condition, pregnancy or limitation that may affect safe participation, and update the mentor when anything changes.
4. They will stop exercising immediately and seek medical help if they feel pain, dizziness, shortness of breath or any other warning sign.
5. The Academy’s mentors and staff are Pilates professionals, not physicians, physiotherapists or other healthcare providers. Nothing in the Program is medical advice, diagnosis or treatment.
6. The Academy does not screen, verify or monitor the Student’s health, and relies on what the Student tells it.

B5Training Environment and Equipment

The Student is solely responsible for the place where they train and the equipment they use. In particular, the Student agrees to:

1. Train in a safe, clear space with a stable, non-slip surface, adequate lighting and enough room for each exercise.
2. Use only equipment that is in good working order, assembled and maintained according to the manufacturer’s instructions, and inspect it before each use.
3. Follow the rules of any studio, gym or third-party facility where they use equipment.

The Academy does not supply, inspect, maintain or certify any equipment or facility the Student uses, and is not responsible for its condition or failure.

B6Practice Teaching on Other People

The Program requires practice teaching, which the Student may carry out with friends, family, volunteers or clients (“Practice Participants”). The Student understands and agrees that:

1. Practice teaching is arranged, located and conducted by the Student, not by The Academy. The Academy does not supervise these sessions in person.
2. The Student is solely responsible for the safety of Practice Participants, including asking about their health and limitations and choosing suitable exercises.
3. Before each Practice Participant takes part, the Student will have them sign The Academy’s Practice Teaching Participant Waiver, or an equivalent waiver, and keep a copy.
4. If the Student films practice teaching for assessment, the Student will first obtain each Practice Participant’s consent to be filmed and to have the recording shared with The Academy.
5. The Student will not use hands-on cueing or apparatus they have not yet been trained on in the Program.
6. The Student will not present themselves as a certified instructor until The Academy has issued their certificate.

B7Release of Liability and Covenant Not to Sue

To the fullest extent permitted by law, the Student, for themselves and their heirs, executors, administrators and assigns, RELEASES, WAIVES, DISCHARGES AND AGREES NOT TO SUE The Pilates Academy LLC and its owners, officers, employees, mentors, independent contractors, agents, successors and assigns (the “Released Parties”) for any claim, demand, loss, damage, cost or expense (including attorneys’ fees) arising from or related to the Student’s enrollment in or participation in the Program. This includes claims for:

1. Personal injury, illness, disability or death;
2. Damage to or loss of property, including equipment;
3. The ORDINARY NEGLIGENCE of any Released Party, including instructions, feedback or corrections given or not given during the Program;
4. Equipment malfunction or failure, or the condition of any training space.

This release does not apply to claims arising from a Released Party’s gross negligence, recklessness or intentional misconduct, or to any other claim that the law does not allow to be waived. The Student’s assumption of risk in Section 3 is a separate agreement: it remains in full effect even if this release is found unenforceable in whole or in part.

B8Indemnification

The Student agrees to indemnify, defend and hold harmless the Released Parties from any claim, liability, damage, cost or expense (including reasonable attorneys’ fees) brought by anyone, including a Practice Participant, that arises from:

1. The Student’s participation in the Program;
2. Practice teaching the Student conducts during the Program;
3. The Student’s breach of this Waiver or the Enrollment Agreement;
4. The Student misrepresenting their qualifications, certification status or relationship with The Academy.

B9Emergencies and Insurance

Because the Program is remote, The Academy cannot give first aid or call emergency services on the Student’s behalf with any certainty. The Student is responsible for having a phone within reach and knowing their local emergency number during every session and practice. If The Academy becomes aware of an apparent emergency during a live session, it may try to contact local emergency services or the Student’s emergency contact, but it is not obliged to and is not liable for any delay or failure in doing so. The Student bears all costs of medical treatment.

The Academy does not provide insurance for Students. It strongly recommends that Students hold personal health insurance and, before practice teaching, personal or student liability insurance.

B10General Terms

1. Governing law. This Waiver is governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The arbitration agreement in Section 11 is governed by the Federal Arbitration Act.
2. Time limit for claims. To the extent permitted by law, any claim relating to this Waiver or the Program must be filed within one (1) year after it arises, or it is permanently barred.
3. Students outside the United States. This Waiver applies wherever the Student lives and trains. If a mandatory law of the Student’s country gives rights that cannot be waived by contract, this Waiver applies to the fullest extent that law allows. The Student is responsible for complying with any local rules on practicing or teaching Pilates.
4. Severability. This Waiver is intended to be as broad as the law allows. If any part is found unenforceable, that part will be limited to the extent needed and the rest will remain in full effect.
5. Relationship to the Enrollment Agreement. This Waiver is part of the Enrollment Agreement (Part A). Where the two differ on assumption of risk, release, indemnification, health or dispute resolution, this Waiver controls.
6. Duration and survival. This Waiver covers the Student’s entire participation in the Program, including any extension, re-enrollment or upgrade to another track. It survives completion, withdrawal, cancellation or termination of enrollment.
7. Electronic signature. The Student agrees that accepting this Waiver electronically (by checkbox, “I Agree” button or e-signature) has the same legal effect as a handwritten signature.

B11Dispute Resolution: Binding Individual Arbitration

1. Agreement to arbitrate. Any dispute, claim or controversy between the Student and The Academy (or any Released Party) arising from or relating to this Waiver, the Enrollment Agreement or the Program, including personal injury claims and any question about whether this Section applies or can be enforced, will be resolved by final and binding arbitration.
2. Rules and procedure. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the claim is filed, before a single arbitrator. Hearings will be held by video conference unless the arbitrator decides an in-person hearing is needed; any in-person hearing will take place in the county where the Student lives, or another place both parties agree. Judgment on the award may be entered in any court with jurisdiction.
3. Costs. The Academy will pay all AAA filing, administrative and arbitrator fees beyond the filing fee that the Consumer Arbitration Rules assign to the individual. Each party pays its own attorneys’ fees unless the arbitrator awards them under applicable law.
4. Individual claims only. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not combine the claims of more than one person. If this class waiver is found unenforceable for a particular claim, that claim will proceed in court, not in class arbitration.
5. Right to opt out. The Student may opt out of this Section 11 by emailing [email protected] within thirty (30) days after first accepting this Waiver, giving their full name and a clear statement that they opt out of arbitration. Opting out does not affect any other part of this Waiver or the Student’s enrollment.
6. Exceptions. Either party may bring an individual claim in small claims court if it qualifies. The Academy may ask a court for an injunction to stop misuse of its intellectual property.
7. Courts. Any claim not subject to arbitration will be brought only in the state or federal courts located in the State of Delaware.
8. Waiver of jury trial. TO THE FULLEST EXTENT PERMITTED BY LAW, THE STUDENT AND THE ACADEMY EACH WAIVE ANY RIGHT TO A TRIAL BY JURY in any claim that proceeds in court.

CPart C — Acceptance

By checking the acceptance box at checkout (or otherwise accepting this document electronically), the Student accepts Parts A, B and C of this document, and this acceptance has the same legal effect as a handwritten signature. The Academy keeps a record of each acceptance, including its date and time.

By accepting, the Student confirms and agrees that:

• The Student is at least 18 years old and reads English well enough to understand this document, or had it translated before accepting.
• The Student has read this entire document (Parts A, B and C), understands it, and had the opportunity to ask questions before accepting.
• ALL SALES ARE FINAL and NO REFUNDS will be issued. If the Student is on a payment plan, the Student must complete all payments.
• The Student understands that the Program includes a set number of 1-on-1 mentoring sessions, that sessions cancelled less than 12 hours ahead or missed count as used, that additional sessions are $50 each, and that access lasts one (1) year from the Enrollment Date unless otherwise agreed in writing.
• The Student VOLUNTARILY ASSUMES ALL RISKS of participating in this online, largely unsupervised Program, including the risk of serious injury, disability or death.
• The Student RELEASES The Academy and the Released Parties from liability, including for their ordinary negligence, to the fullest extent permitted by law.
• The Student will have every Practice Participant sign a waiver before teaching them.
• Disputes will be resolved by individual arbitration instead of in court or as a class action, unless the Student opts out within 30 days; the Student waives any right to a jury trial; and any claim must be brought within one year.
• The Student will give The Academy an emergency contact when asked.
• The Student accepts this document freely and voluntarily, and understands that by doing so they give up substantial legal rights.