GO PILATES ACADEMY
________________________
Website Legal Policies
Terms of Service • Refund Policy • Shipping Policy • Privacy Policy • Disclaimer
The Pilates Academy LLC
www.gopilatesacademy.com
Last Updated: February 2026
CONFIDENTIAL — FOR WEBSITE PUBLICATION
TABLE OF CONTENTS
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1. |
Terms of Service Governing your use of our website and services |
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2. |
Refund and Cancellation Policy 14-day satisfaction window and refund eligibility |
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3. |
Shipping Policy Student kits and physical material delivery |
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4. |
Privacy Policy How we collect, use, and protect your data |
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5. |
Disclaimer Medical, income, and general disclaimers |
Note: This document is intended for publication on the Go Pilates Academy website (gopilatesacademy.com). Each section should be published as a separate page accessible from the website footer. We recommend having an attorney licensed in your jurisdiction review these policies before publication.
TERMS OF SERVICE
Last Updated: February 2026
1. Agreement to Terms
By accessing or using the Go Pilates Academy website, enrolling in any of our certification programs, or purchasing any products or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our services.
These Terms constitute a legally binding agreement between you and The Pilates Academy LLC, a limited liability company organized under the laws of the State of Delaware, doing business as Go Pilates Academy.
2. Eligibility
You must be at least 18 years of age to use our services and enroll in our certification programs. By using this website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding agreements.
3. Description of Services
Go Pilates Academy offers online Pilates instructor certification programs, including but not limited to: Mat-Only Certification, Mat + Reformer Certification, and Comprehensive Certification. Our services include digital course content, video curriculum, live mentorship sessions, student kits, and related educational materials.
Important: Our programs are educational in nature. Completion of a certification program does not guarantee employment, income, or specific career outcomes. Individual results may vary based on effort, market conditions, and other factors beyond our control.
4. Account Registration and Security
When you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for all activity that occurs under your account.
You must notify us immediately if you become aware of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.
5. Pricing and Payment
All prices are listed in US Dollars (USD) and are subject to change without prior notice. Current pricing for our certification programs is displayed on our website at the time of enrollment. Payment plans may be available and are subject to separate terms and conditions.
By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the applicable fees. Failure to complete payment plan installments may result in suspension of access to course materials until payment is resolved.
6. Intellectual Property
All content on the Go Pilates Academy website and within our certification programs, including but not limited to text, graphics, logos, images, video content, audio content, curriculum materials, The Flow Method™ teaching methodology, and software, is the exclusive property of The Pilates Academy LLC and is protected by United States and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the course materials solely for your personal educational purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of our content without our prior written consent.
Specifically, you may NOT: share login credentials or course access with others; record, screenshot, or capture course content; redistribute course materials in any form; use our content to create competing products or services; or remove any copyright or proprietary notices from our materials.
7. Medical Disclaimer and Assumption of Risk
IMPORTANT: Pilates involves physical activity and carries inherent risks of injury. By enrolling in our programs and practicing Pilates exercises, you acknowledge and accept these risks.
You represent and warrant that you are physically fit to participate in Pilates training and instruction. You are strongly advised to consult with a qualified healthcare professional before beginning any exercise program. Go Pilates Academy is not a medical provider and does not offer medical advice.
You assume full responsibility for any injuries or damages that may occur during your training, practice, or instruction of Pilates. You agree to release, indemnify, and hold harmless Go Pilates Academy, its owners, employees, contractors, and affiliates from any claims, damages, or liabilities arising from your participation in our programs or use of our content.
8. User Conduct
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website or interfere with other users. You agree not to attempt to gain unauthorized access to any part of our website or systems. Harassment, abuse, or threatening behavior toward staff, mentors, or fellow students will result in immediate termination of your account without refund.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GO PILATES ACADEMY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR SERVICES.
In no event shall our total aggregate liability to you for all claims exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
10. Dispute Resolution and Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall first be attempted to be resolved through informal negotiation by contacting us in writing. If the dispute cannot be resolved within thirty (30) days of written notice, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA).
Arbitration shall take place in the State of Delaware, or at another mutually agreed location. You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. You may pursue claims in small claims court if your claims qualify.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal proceedings that are not subject to arbitration shall be brought in the state or federal courts located in Delaware.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email at least fourteen (14) days before the changes take effect. Your continued use of our services after the effective date of any changes constitutes your acceptance of the modified Terms.
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
14. Contact Information
For questions about these Terms of Service, please contact us at: [email protected]
REFUND AND CANCELLATION POLICY
Last Updated: February 2026
1. Overview
At Go Pilates Academy, we are committed to providing high-quality educational content and services. We understand that sometimes circumstances change, and we have established this Refund and Cancellation Policy to be fair and transparent for all parties.
2. Digital Course Content — 14-Day Satisfaction Window
Refund eligibility: Refund requests for digital course purchases must be submitted in writing within fourteen (14) calendar days from the date of purchase.
To qualify for a refund, ALL of the following conditions must be met:
(a) The request is submitted within the 14-day window via email to [email protected]; (b) Less than 25% of the total course content has been accessed or viewed; (c) No course materials have been downloaded, copied, or reproduced; (d) Any physical materials (student kit) have been returned in original, unopened condition; (e) A written explanation of the specific reason for dissatisfaction is provided.
3. Processing and Administrative Fees
Approved refunds are subject to a processing and administrative fee of 5% of the purchase price (minimum $5, maximum $25). This fee covers payment processing costs and administrative expenses.
4. Non-Refundable Circumstances
Refunds will NOT be provided under the following circumstances: change of mind or buyer’s remorse after 14 days from purchase; failure to access the course due to technical issues on the customer’s end (incompatible device, insufficient internet connection); dissatisfaction due to unrealistic expectations not aligned with course descriptions; failure to achieve personal fitness or career goals; requests made after accessing more than 25% of course content; violation of Terms of Service; or purchases made more than 14 days ago.
5. Student Kits and Physical Materials
Student kits that have been opened or used are non-refundable. If a refund is approved and a student kit was included in the purchase, the kit must be returned at the student’s expense in its original, unopened condition before the refund is processed. Refunds for courses that included a student kit will be adjusted to deduct the value of the kit if it has been opened or is not returned.
6. Payment Plan Cancellations
Students on payment plans who wish to cancel must do so within the 14-day satisfaction window described above. If you cancel a payment plan after the 14-day window or after accessing more than 25% of course content, you remain responsible for the full balance of the payment plan. Failure to make scheduled payments may result in suspension of course access and referral to a collections agency.
7. Major Defects and Consumer Protection
Notwithstanding the above, full refunds will be provided in the following circumstances as required by law: content that is materially and substantially different from what was described at the time of purchase; technical failures on our end that prevent access for more than seven (7) consecutive days and cannot be resolved; or missing substantial portions of advertised content that were explicitly promised at the time of enrollment.
8. Refund Process
To request a refund, email [email protected] with the subject line “Refund Request” and include your full name, date of purchase, order number, and specific reason for the request. Approved refunds will be processed within 7–10 business days to the original payment method. Upon refund processing, your access to all course materials will be immediately terminated.
9. State-Specific Provisions
California Residents: You have the right to receive a copy of this agreement. This refund policy complies with California Civil Code requirements for digital content sales.
Alabama Residents: Consistent with Alabama consumer protection law, unused digital content may be returned within 7 days. This policy exceeds state minimums.
Arkansas Residents: This policy provides protections beyond the Arkansas 5-day cooling-off rule for certain purchases.
10. Dispute Resolution for Refunds
Customers must first contact customer service in writing before pursuing any other remedies. A 30-day good faith negotiation period is required. Unresolved disputes are subject to binding arbitration as described in our Terms of Service. Customers may pursue small claims court for amounts under the applicable jurisdictional limit.
11. Company Termination Rights
Go Pilates Academy may immediately terminate access without refund for: intellectual property violations; sharing access credentials or account information; attempting to circumvent technical protection measures; fraudulent payment methods or chargebacks; threatening or abusive conduct toward company staff; or any violation of Terms of Service.
SHIPPING POLICY
Last Updated: February 2026
1. Overview
Go Pilates Academy ships student kits and physical course materials to students enrolled in our certification programs. This policy outlines our shipping procedures, timelines, and responsibilities.
2. What We Ship
Physical items included with our certification programs may include student kits containing course workbooks, anatomical reference materials, branded merchandise, and other educational tools as described on each program’s enrollment page. The exact contents of student kits may vary by program and are subject to change.
3. Shipping Within the United States
Processing time: Orders are processed and shipped within 5–10 business days from the date of enrollment and payment confirmation.
Delivery time: Standard shipping within the continental United States typically takes 5–7 business days after dispatch. Delivery to Alaska, Hawaii, and US territories may take 10–14 business days.
Shipping cost: Shipping within the United States is included in the program price at no additional charge.
4. International Shipping
Processing time: International orders are processed and shipped within 7–14 business days from the date of enrollment and payment confirmation.
Delivery time: International delivery times vary by location and typically range from 14–30 business days after dispatch. Some remote locations may take longer.
Customs and duties: International customers are responsible for any customs duties, taxes, or import fees imposed by their country. Go Pilates Academy has no control over these charges and cannot predict their amount.
Shipping availability: We make every effort to ship to as many countries as possible. However, our shipping carriers may not be able to deliver to all addresses worldwide. If we are unable to ship to your address, we will notify you and work together to find an alternative solution, such as an alternate delivery address or a digital-only enrollment option.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking information to become active after dispatch. For any questions about your shipment, please contact [email protected].
6. Delivery Issues
Incorrect address: It is your responsibility to provide an accurate and complete shipping address during enrollment. Go Pilates Academy is not responsible for shipments delivered to incorrect addresses provided by the customer. Re-shipping due to an incorrect address may incur additional charges.
Lost or damaged packages: If your package appears to be lost or arrives damaged, please contact us within 14 days of the expected delivery date. We will work with our shipping carrier to resolve the issue. If the package is confirmed lost, we will ship a replacement at no additional charge.
Unclaimed packages: Packages returned to us due to failure to claim or pick up will be subject to re-shipping charges.
7. Returns of Physical Materials
If you are eligible for a refund under our Refund and Cancellation Policy and your order included physical materials, you must return the materials in their original, unopened condition at your own expense. The refund will not be processed until the returned materials are received and inspected. If the materials have been opened or used, the value of the materials will be deducted from your refund.
8. Digital Course Access
Please note that access to digital course content is granted separately from physical shipments. Your digital course access will be provided upon enrollment and payment confirmation, regardless of the shipping status of physical materials. The delivery timeline of physical materials does not affect your ability to begin your studies online.
9. Contact Us
For shipping inquiries, please contact us at: [email protected]. Please include your full name, order number, and a description of your inquiry for fastest resolution.
PRIVACY POLICY
Last Updated: February 2026
1. Introduction
Go Pilates Academy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our programs, or otherwise interact with our services.
2. Information We Collect
Personal information you provide: When you create an account, enroll in a program, or contact us, we may collect your name, email address, phone number, mailing address, payment information, and any other information you choose to provide.
Information collected automatically: When you access our website, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other usage data through cookies and similar technologies.
Payment information: Payment processing is handled by third-party payment processors. We do not store your full credit card number, CVV, or bank account information on our servers.
3. How We Use Your Information
We use the information we collect to: process your enrollment and manage your account; provide, operate, and maintain our services and course content; communicate with you about your account, course progress, and updates; send you marketing communications (with your consent); process payments and fulfill orders; improve our website, products, and services; comply with legal obligations; and protect against fraudulent or unauthorized activity.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with: third-party service providers who assist us in operating our business (payment processors, email service providers, hosting providers, shipping carriers); professional advisors such as lawyers and accountants; law enforcement or government agencies as required by law; and in connection with a merger, acquisition, or sale of our business assets.
5. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to collect information about your browsing activity on our website. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
6. Third-Party Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.
We use third-party services including but not limited to: Kajabi (course hosting platform), Stripe or PayPal (payment processing), Google Analytics (website analytics), and various email marketing platforms. Each of these providers has their own privacy policies governing their use of your data.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as your account is active, as needed to provide our services, or as required by law. Course completion records and certification information may be retained indefinitely to verify your credentials.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information: the right to access and receive a copy of your data; the right to correct inaccurate information; the right to request deletion of your data; the right to opt out of marketing communications; and the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at [email protected].
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including: the right to know what personal information we collect, use, and share; the right to request deletion of your personal information; the right to opt out of the sale or sharing of your personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights.
11. Children’s Privacy (COPPA)
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will delete that information promptly.
12. International Data Transfers
Our operations involve data transfers between the United States and Israel. By using our services, you consent to the transfer of your information to the United States and Israel, where data protection laws may differ from those in your jurisdiction.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and sending an email to registered users. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
14. Contact Us
For questions about this Privacy Policy, please contact us at: [email protected]
DISCLAIMER
Last Updated: February 2026
1. General Disclaimer
The information provided on the Go Pilates Academy website and within our certification programs is for general educational and informational purposes only. While we strive to provide accurate and up-to-date content, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information.
2. Not Medical Advice
The content provided by Go Pilates Academy is NOT a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you learned through our programs.
Pilates exercises involve physical activity and carry inherent risks of injury. You should consult your healthcare provider before starting any new exercise program, particularly if you have existing medical conditions, injuries, or are pregnant.
3. No Income or Career Guarantees
Go Pilates Academy does not guarantee that completing any certification program will result in employment, specific income levels, or career advancement. Success depends on many factors, including but not limited to individual effort, skill development, market conditions, geographic location, and other factors beyond our control.
Any income examples, case studies, or success stories shared on our website or in our marketing materials are illustrative only and should not be interpreted as guarantees or typical results.
4. Certification Recognition
While our certifications are designed to meet high professional standards and are recognized by many employers and studios worldwide, we cannot guarantee that every employer, studio, gym, or jurisdiction will accept our certification. Requirements for Pilates instruction vary by location, and it is your responsibility to verify the specific requirements in your area.
5. Third-Party Links and Content
Our website may contain links to third-party websites, resources, or content. These links are provided for convenience only. We do not endorse, control, or assume responsibility for any third-party content, products, or services.
6. Limitation of Liability
To the fullest extent permitted by law, Go Pilates Academy shall not be liable for any damages arising from your use of our website, enrollment in our programs, or reliance on our content. This includes, without limitation, direct, indirect, incidental, consequential, and punitive damages.
