Terms & Conditions

1Who we are

1.1   These Terms are between you and The Pilates Academy LLC, a limited liability company organized under the laws of the State of Delaware, United States, trading as Go Pilates Academy and operating gopilatesacademy.com (the “Academy“, “we”, “us”).

1.2   Our correspondence address is 1450 Broadway, New York, NY 10018, United States.

1.3   The Academy is a distinct legal entity from האקדמיה לפילאטיס בע”מ (company number 516978467), an Israeli company. That company is not a party to this agreement, has no obligations under it, and its separate terms do not apply to programs purchased from the Academy.

2Who can enroll

2.1   You must be at least eighteen (18) years old and legally able to enter into a binding contract.

2.2   You must give accurate enrollment details and a complete health declaration. Enrolling on the basis of information you know to be false or incomplete is a breach of these Terms and may end your enrollment without refund.

2.3   An enrollment is personal to one named Student. It cannot be shared, transferred or resold, and your platform login must not be used by anyone else.

2.4   The Reformer Only Program additionally requires an existing mat qualification (see Section 4.4), and the reformer and Comprehensive tracks require ongoing access to apparatus (see Section 14.2).

2.5   We may decline or cancel an enrollment at our discretion, including where we cannot lawfully provide the Program in your country, where the Program is not a safe or suitable fit for you, or where a prior enrollment ended for cause. If we decline before you have been given access, we refund everything you have paid.

3Definitions

“Program” — any certification course offered by the Academy, as listed in Section 4.

“Student”, “you” — the individual who enrolls in a Program.

“Digital Content” — all video lessons, written materials, workbooks, guides, assessments and other educational content delivered through the Academy’s online platform.

“Mentoring Sessions” — the live one-to-one video sessions included in your Program, as described in Section 8.

“Practice Labs” — the live group sessions described in Section 8.

“Kit” — the physical equipment package described in Section 9.

“In-Person Intensive” — a scheduled face-to-face training event run by the Academy at a physical venue.

“Access Window” — the period during which your platform access, Mentoring Sessions and Practice Labs are provided, as set out in Section 7.5.

“Enrollment Date” — the date your payment (or first installment) is received and your platform access is created.

4Programs offered

4.1   “Training hours” is the total notional study load of the Program. It includes Digital Content, anatomy, observation, self-practice, practice teaching and Mentoring Sessions. It is not a measure of video running time, and it is not a record of hours you personally spend.

4.2   The timeline shown is typical, not a commitment. It describes how each Program is designed to be paced. It is not a deadline and it is not a promise about how long you personally will take.

4.3   You set your own pace. Progress depends on you — your prior experience, the hours you can give it, and your life. There is no penalty for taking longer than the typical timeline and no advantage lost by finishing sooner. What the Academy commits to is the Access Window in Section 7.5.

4.4   The Reformer Only track is available to Students who already hold a mat qualification, whether from the Academy or another provider. We may ask you to evidence it.

4.5   Prices are those displayed at the point of enrollment. We may change prices at any time; a change never affects a Program you have already paid for.

4.6   We may modify, update, add or discontinue Programs. Any such change applies to new enrollments only. If you are already enrolled, you complete the Program as it stood on your Enrollment Date, except where Section 8.5 applies.

5Enrollment & payment

5.1   Access is granted once full payment, or the first installment of an approved payment plan, has been received.

5.2   Payment plans are offered at our discretion and may be provided by a third-party finance provider such as Klarna or Afterpay. Where a third party finances your enrollment, your payment obligations to that provider are governed by their terms, not ours, and their eligibility criteria and interest or fee structure are theirs alone.

5.3   Where the Academy itself provides the plan, all scheduled installments remain due for the full Program price once the cooling-off window in Section 6.2 has closed, regardless of your participation or progress.

5.4   If an installment fails and is not cured within fourteen (14) days of written notice, we may suspend platform access until the account is brought current. Suspension does not extend your Access Window.

5.5   If you initiate a chargeback or payment dispute in respect of an amount properly due, we may suspend access pending resolution and recover reasonable costs of responding to the dispute.

6Refunds & cancellation

6.1 Why this policy is structured this way

Your Digital Content is made available in full on your Enrollment Date and cannot be returned once it has been made available to you. The cooling-off window below exists so that you have a genuine opportunity to reconsider before that becomes irreversible.

6.2 Cooling-off window

You may cancel your enrollment for any reason by written notice to [email protected] within seven (7) calendar days of your Enrollment Date. On a valid cancellation we will refund the Program fee you have paid, less a non-refundable administrative fee of USD $150, to the original payment method within fourteen (14) days.

This right is not available once your Kit has been dispatched. If you wish to preserve it, tell us at enrollment and we will hold the Kit until day eight.

6.3 After the cooling-off window

Once the window in Section 6.2 has closed, the Program fee is non-refundable. This includes, without limitation: change of mind, dissatisfaction, inability to complete the Program, personal or financial circumstances, scheduling conflicts, illness, relocation, or loss of interest. Where you are on a payment plan, all remaining installments continue to fall due.

6.4 Pausing rather than cancelling

If life makes it impossible to continue, contact your Student Success Manager before you stop. We can usually pause your Access Window for an agreed period and restart it from the date you return. A pause is granted at our discretion, is not a refund, and does not create an entitlement to one.

6.5 Cancellation by us

If we cancel a Program before you have been given access to any Digital Content, we will refund everything you have paid in full. If we discontinue a Program after you have been given access, we will either provide a reasonable equivalent or refund the fair proportion attributable to the part not delivered.

7Digital content & access

7.1   The full Digital Content for your Program is made available on your Enrollment Date. There is no drip schedule and no module gating.

7.2   Your licence to access the Digital Content is personal, non-exclusive, non-transferable and revocable, and lasts for your Access Window under Section 7.5.

7.3   We deliver content through third-party platforms. We do not warrant uninterrupted availability and are not liable for outages, data loss or service disruption caused by those providers. Where an outage materially prevents access for a sustained period, we will extend your Access Window by an equivalent period.

7.4   We may update, correct, re-record or reorganise Digital Content at any time in the ordinary course of keeping the curriculum current.

7.5 Your Access Window

Your platform access, Mentoring Sessions and Practice Labs are available to you for twelve (12) months from your Enrollment Date. We call this your Access Window.

A year is deliberately far longer than any Program is designed to take. It is there so the arrangement has an end point rather than running on indefinitely — not to hurry you.

If you need longer, ask us before it closes and we will extend it. A first extension is granted as a matter of course and at no charge. We will email you a reminder before your Access Window ends.

8Mentoring & Practice Labs

8.1 Mentoring Sessions

Every Program includes twenty (20) live one-to-one video sessions with an assigned mentor, each approximately 30 to 60 minutes. Sessions are scheduled by mutual agreement between you and your mentor and are drawn down across your Access Window rather than allocated to particular weeks.

8.2 Additional sessions

Where a mentor considers that a Student would benefit from further one-to-one time, the Academy may provide additional sessions at no charge. Any such additional session is provided at the Academy’s sole discretion as a matter of goodwill. It is not included in the Program, is not an entitlement, and no Student may require it.

8.3 Practice Labs

Practice Labs are live group sessions in which Students teach, observe and receive feedback. They are scheduled by reference to the topics being covered across the cohort at the time, and therefore run on a variable rather than fixed frequency. The Academy does not commit to a specific number of Practice Labs within any Program, week or month. Labs are held regularly and every Student is entitled to attend those held during their Access Window.

8.4 Scheduling, cancellation and unused sessions

Mentoring Sessions must be booked in advance and are subject to mentor availability. We will make reasonable efforts to accommodate your preferences but cannot guarantee particular days or times.

If you cancel or reschedule with at least twenty-four (24) hours’ notice, the session is returned to your allocation. If you miss a session without that notice, the session is treated as used.

Sessions not used by the end of your Access Window, including any extension, expire. They are not refundable, transferable or convertible to any other benefit.

8.5 Mentor assignment

We assign mentors at our discretion and may reassign a Student to a different mentor where necessary, for example on staffing changes or where a working relationship is not productive. A change of mentor is not a breach of this agreement.

8.6 Support

Text-based support is available Monday to Friday during business hours. Response times vary.

9Your equipment kit

9.1   The Kit is included in the Program fee and is dispatched after enrollment. Delivery times vary by destination and are typically around three weeks. You do not need the Kit to begin your Program.

9.2   Kit contents are subject to stock availability and shipping restrictions in your destination country. We may substitute an item of equivalent function, or in some destinations omit an item, and will confirm the final contents with you before dispatch.

9.3   Once the Kit has been dispatched, the value attributed to it at enrollment is non-refundable, including where a refund is otherwise due under Section 6.2.

9.4   You are responsible for any customs duties, import taxes or brokerage charges levied in your destination country.

9.5   Inspect the Kit on arrival. Report items damaged in transit within seven (7) days and we will replace them at our cost.

10In-person intensives

10.1   In-Person Intensives are booked separately from online Program enrollment and are governed by a written In-Person Intensive Addendum specific to that event, which you sign on or before the first day. Where the Addendum conflicts with these Terms in respect of that event, the Addendum prevails.

10.2   Cancellation by you. Intensive fees are not refundable in cash. If you cancel more than thirty (30) days before the first day of the event, we will issue a credit for the full amount paid, valid for twelve (12) months against any Academy Program or Intensive. Cancellation within thirty (30) days forfeits the fee, because venue, equipment and staffing costs are committed by then.

10.3   Cancellation by us. If we cancel or reschedule an Intensive, you may take a full cash refund of the event fee or a credit of equal value, at your election. We are not responsible for your travel, accommodation or other costs, and we strongly recommend you take out travel insurance.

10.4   Venues are operated by independent third parties. We do not own, control, staff or maintain them and do not warrant their condition, equipment or safety systems. You agree to follow venue rules and staff directions at all times.

10.5   You are responsible for your own travel documents, visas, insurance and fitness to travel.

11Memberships & recurring billing

11.1   Go Pilates Club is a membership, not a certification Program. It is billed on a recurring basis and is not governed by Sections 5 to 9.

11.2   How to cancel. Cancel from your account settings, or by emailing [email protected], at any time up to twenty-four (24) hours before your next renewal date. Cancellation takes effect at the end of the period you have already paid for. You keep access until then.

11.3   No partial refunds. We do not refund part of a billing period. If you cancel mid-period, you are not charged again.

11.4   Price changes. We will email you at least thirty (30) days before any increase takes effect, telling you the new price, the date it applies, and how to cancel. If you do not cancel before that date, the new price applies.

11.5   Free or discounted introductory periods. Where a membership starts free or at a promotional rate, it converts to the standard rate at the end of that period unless you cancel first. We will tell you the conversion date and the standard rate before you join, and remind you by email before it converts.

11.6   Failed payments. If a renewal payment fails we may retry it and may suspend access until it succeeds. If it is not resolved within thirty (30) days we may cancel the membership.

12Certification & completion

12.1   To be certified you must complete all Digital Content modules, submit all assignments and assessments, complete the required observation and practice teaching hours, attend the required minimum of Mentoring Sessions, and pass the theoretical and practical examinations for your Program.

12.2   Assessment is at the professional judgement of the assessing mentor and the Academy’s education team. Where you do not pass an assessment, you will be told what is required and given a further attempt.

12.3   There is no completion deadline. You may take as long as you need. Your Mentoring Sessions and platform access run for your Access Window (Section 7.5), which we extend on request — the first extension always free.

12.4   The certificate issued on completion is issued by the Academy. It records that you have completed our Program. It is not a licence to practise and is not issued by any government body — see Section 13.

12.5   We make no representation or guarantee as to employment, income, client acquisition or career outcome. Success depends on factors outside our control, including your effort, your market and your own business decisions.

13Credentials & recognition

13.1 NPCP

The Academy is a Verified Program with the National Pilates Certification Program (NPCP). Our Mat and Mat + Reformer Programs are built to NPCP’s standards for the Mat certification, and graduates of those Programs are eligible to apply to sit the NPCP Mat (PMC) examination. Our Comprehensive Program is built toward eligibility for the NPCP Nationally Certified Pilates Teacher (NCPT) examination.

In every case, the NPCP credential is awarded by NPCP on passing NPCP’s own examination. The Academy does not award it, cannot guarantee your eligibility is accepted, and is not responsible for NPCP’s decisions, fees or scheduling.

13.2 PAA

The Academy is an Approved Course Provider with the Pilates Alliance Australasia (PAA). That approval covers The Pilates Academy Comprehensive Course only. Our Mat, Reformer Only and Mat + Reformer Programs are not PAA-approved courses and must not be understood as such.

13.3 Reformer Only

The Reformer Only Program awards a Pilates Academy certificate. It does not on its own lead to an NPCP or PAA credential.

13.4 Terminology

Neither NPCP nor PAA “accredits” training providers, and we do not describe ourselves as accredited by either. The correct descriptions are those used above.

13.5 Recognition generally

We cannot guarantee that any particular studio, gym, employer, insurer or overseas body will recognise our certification. Recognition requirements vary by country and change over time, and are outside our control.

14Your obligations

14.1   You are responsible for your own learning, progress and completion. We supply the content, the mentoring and the structure; the effort is yours.

14.2   You are responsible for a reliable internet connection and a device capable of video calls, and — for the Reformer Only, Mat + Reformer and Comprehensive Programs — for regular, safe access to the apparatus your Program requires, whether at home, at a studio or elsewhere. We will confirm the minimum specification with you before you enroll, but sourcing and paying for that access is yours.

14.3   For observation and practice teaching hours, you source your own practice bodies and observation opportunities. We guide you on how to arrange this.

14.4   You agree to behave professionally and respectfully toward staff, mentors and fellow Students. We may suspend or terminate enrollment, without refund, for conduct that is abusive, threatening, harassing, discriminatory, dishonest or seriously disruptive.

14.5   All work you submit must be your own. Plagiarism, submitting another person’s work, or misrepresenting your practice teaching may result in termination without refund.

14.6   You must not describe yourself as certified by the Academy, or use our name or marks, before your certificate has been issued.

15Health & assumption of risk

15.1   You acknowledge that participation involves physical exertion — performing Pilates exercises on a mat and on apparatus, demonstrating movement, using hands-on cueing, observing and correcting others, and extended periods of physical activity — and that this carries inherent risk of injury including muscle and tendon strains and tears, joint and spinal injury, fractures, aggravation of existing conditions, and in rare cases serious or permanent injury.

15.2   You represent that you are in good physical health and able to participate safely; that you have either obtained medical clearance or have chosen to proceed without it in the knowledge that this is your decision; and that you have disclosed to us any condition, injury, limitation or pregnancy relevant to your safe participation.

15.3   You will tell us promptly if your health status changes, and you will stop any exercise that causes pain.

15.4   Our mentors and staff are Pilates professionals. They are not physicians, physiotherapists or healthcare providers. Nothing said in a Mentoring Session, a Practice Lab or the Digital Content is medical advice, diagnosis or treatment.

15.5   You are responsible for monitoring your own condition during all activity and for working at a level that is safe for you, including where a mentor is watching over video and cannot fully see or feel what you are doing.

16Waiver & release

16.1 Release

To the fullest extent permitted by law, you release, waive and discharge The Pilates Academy LLC and its owners, officers, employees, mentors, contractors and agents (the “Released Parties”) from all claims, demands, actions, costs and damages arising out of your participation in the Program, including claims arising from:

• personal injury, illness or disability;
• damage to or loss of personal property;
• the ordinary negligence of any Released Party;
• malfunction or failure of equipment, wherever located and whoever owns it;
• guidance given, or not given, during a Mentoring Session, a Practice Lab or the Digital Content, including where a mentor observing you over video could not see or feel what your body was doing;
• injury to a third party while you are practice teaching.

16.2 What this release does not cover

This release does not extend to gross negligence, recklessness, or wilful or intentional misconduct, and does not exclude or limit liability for death or personal injury to the extent that liability cannot lawfully be excluded. No release can lawfully cover those things, and we are not attempting to.

16.3 Covenant not to sue

You further agree not to bring, join or fund any claim, suit or proceeding against a Released Party in respect of anything released under Section 16.1. If you do so in breach of this covenant, and the claim is dismissed or withdrawn on the basis of this release, you agree to pay the Released Parties’ reasonable legal fees and costs of defending it, to the extent permitted by law.

16.4 Claims you do not know about yet

This release covers claims you know about and claims you do not yet know about. You knowingly give up the protection of any law that would otherwise preserve unknown claims.

If you are a resident of California, you expressly waive California Civil Code Section 1542, which reads: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You waive the protection of any comparable provision in any other jurisdiction.

16.5 If your state limits releases

The law on pre-injury releases differs by state. Some states restrict them and a small number will not enforce them at all for personal injury. Where the law applicable to you limits or prohibits any part of this Section, that part applies to the fullest extent that law does permit, and if it cannot apply at all it is severed. Every other part of this Section, and of these Terms, continues in full force. A restriction in one state does not affect the release elsewhere.

16.6 Who is bound

This release binds you and your heirs, executors, administrators, personal representatives and assigns. Each Released Party who is not a party to these Terms may enforce this Section directly.

17Indemnification

17.1   You agree to indemnify and hold harmless the Released Parties against any claim, liability, damage, cost or reasonable legal fee arising from: your participation in the Program; injury or harm you cause to a third party during practice teaching, whether during the Program or after certification; your breach of these Terms; your misrepresentation of your qualifications, certification status or connection with the Academy; and your professional practice as a Pilates instructor after certification.

17.2   This obligation does not apply to the extent the claim arises from a Released Party’s own gross negligence or wilful misconduct.

18Practice teaching on others

18.1   Your Program requires you to teach real people. Everyone you teach in that capacity, whether a friend, family member or member of the public, must first sign the Academy’s Practice Teaching Participant Waiver. We provide the form.

18.2   You are responsible for obtaining that signature before the session, for retaining it, and for producing it to us on request. Practice teaching hours submitted without a signed waiver may not be credited.

18.3   You are responsible for the safety of the space and equipment you use for practice teaching, and for teaching only within the scope of what you have been trained to teach at that point in your Program.

18.4   You must not hold yourself out as a certified instructor while practice teaching. Tell participants you are a student in training.

19Your own insurance

19.1   The Academy does not provide, arrange or extend insurance cover to Students. You are not insured by, through, or under any policy held by the Academy — not while studying, not while practice teaching, and not when working with your own clients during or after the Program. Nothing in these Terms, and nothing said to you by any mentor or member of staff, should be taken as a representation that you are covered.

19.2   Arrange your own cover before you teach anyone. We strongly recommend you hold student or professional liability insurance from the moment you begin practice teaching, and that you maintain professional liability insurance once certified.

19.3   Requirements vary by country, by insurer and by venue. Many studios and gyms will not let you teach without evidence of cover, and some require specific limits. Check what applies where you intend to teach before you commit to anything.

19.4   Obtaining and maintaining cover is your responsibility alone. We can point you toward providers who insure Pilates instructors, but we do not advise on insurance, do not recommend particular policies, and are not responsible for any gap in your cover.

20Ending your enrollment

20.1 By you

You may discontinue at any time by writing to us. Whether any money comes back is governed by Section 6, not by this Section. Before you stop, please read Section 6.4 — a pause is usually the better option.

20.2 By us, for cause

We may suspend or terminate your enrollment immediately, without refund, where you: materially breach these Terms; breach Section 21 (intellectual property); breach the conduct standards in Section 14.4; fail to complete payments after notice under Section 5.4; act dishonestly in your assessments; or hold yourself out as certified by the Academy before your certificate has been issued.

Where the breach is capable of being put right, we will normally tell you what is wrong and give you fourteen (14) days to fix it before terminating. We are not required to do so where the breach is serious or where a person’s safety is involved.

20.3 By us, not for cause

If we end your enrollment for any reason other than those in Section 20.2, we will refund the fair proportion of the Program fee attributable to the part not delivered.

20.4 What happens then

On termination your access to the platform, Mentoring Sessions, Practice Labs and community groups ends immediately. You must stop using Academy materials and delete any copies you hold. No certificate is issued, and you may not describe yourself as certified by, or affiliated with, the Academy. Your equipment kit is yours to keep.

20.5 What survives

Termination does not affect rights or obligations already accrued. The following continue in force after your enrollment ends: Section 16 (waiver and release), Section 17 (indemnification), Section 21 (intellectual property), Section 22 (photography, for material already created and used), Section 24 (limitation of liability), Section 25 (disputes and governing law), and this Section.

21Intellectual property

21.1   All Digital Content, workbooks, assessments, curriculum design, branding, marks and proprietary methodology, including The Flow Method™, remain the exclusive property of the Academy.

21.2   You agree not to: copy, reproduce, distribute, resell or share any Digital Content; record, screen-capture or download any Mentoring Session or Practice Lab; share your login or let anyone else use your account; use any Digital Content to create a competing course or teacher training programme; or remove any copyright notice or watermark.

21.3   Nothing here prevents you from teaching Pilates. What you learn is yours to teach. What is restricted is reproducing our materials and running our curriculum as your own training programme.

21.4   Breach of this Section may result in immediate termination without refund and we reserve all further remedies.

22Photography & media

22.1   Documentary use. By enrolling you agree that we may record, photograph and use images and footage of sessions, Practice Labs and In-Person Intensives in which you appear incidentally, for teaching, internal review and ordinary promotional use. No fee is payable for this.

22.2   Featured use. Where we wish to make you the subject of a campaign, testimonial, case study or advertisement, we will ask for your separate written consent on each occasion. You are free to decline and it will not affect your Program in any way.

22.3   Withdrawal. You may withdraw consent for future use at any time by writing to us. We will stop using the material in new placements and will make reasonable efforts to remove it from material we control, but we cannot recall material already printed or distributed.

22.4   At an In-Person Intensive, tell the lead instructor at the start of the day if you do not wish to be filmed and we will work around you.

23Privacy & communications

23.1 Your data

We collect and process your name, contact details, payment information, health disclosures, progress records and communications as necessary to deliver the Program, and handle it in accordance with our Privacy Policy. We do not sell personal information.

23.2 Messages about your own enrollment

While your enrollment is active we will contact you by email, and by SMS or messaging app where you have given us a mobile number, about scheduling, your mentor, your kit, your progress, platform changes and anything else necessary to deliver what you have paid for. These are service messages, not marketing, and you cannot opt out of them while enrolled — though you may ask us to use email only.

23.3 Marketing messages by text

Where you separately opt in, you give The Pilates Academy LLC your express written consent to send you marketing and promotional messages by SMS, MMS and messaging apps, including messages sent using an automatic telephone dialing system, at the mobile number you provide.

Message frequency varies and is typically no more than a few messages per month. Message and data rates may apply at your carrier’s standard rates. Carriers are not liable for delayed or undelivered messages.

Reply STOP to any message to opt out at any time, or HELP for assistance. You may also write to [email protected]. We will action an opt-out promptly and will send one confirmation message.

Your consent is given to us alone. We do not sell, rent or share your number with any third party for their own marketing.

23.4 Marketing by email

You may unsubscribe from marketing email at any time using the link in any such message, or by writing to us. This does not affect service messages under Section 23.2.

23.5 Record of consent

We keep a record of when and how you gave each consent, including date, time, IP address and the wording you were shown, and will provide a copy on request.

24Limitation of liability

24.1   To the maximum extent permitted by law, the Academy’s total aggregate liability arising out of or relating to these Terms or the Program shall not exceed the total amount you have paid to the Academy for that Program.

24.2   The Academy is not liable for indirect, incidental, consequential, special or punitive damages, including lost profits, lost income, lost opportunity or business interruption.

24.3   The Program, Digital Content and Mentoring Services are provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose or non-infringement, except as expressly stated in these Terms.

24.4   Nothing in this Section limits liability for fraud, fraudulent misrepresentation, or any liability that cannot lawfully be limited.

25Disputes & governing law

25.1   Talk to us first. Before starting any formal proceeding, you agree to raise the matter in writing with Academy management and to allow thirty (30) days to resolve it in good faith. Most things are resolved at this stage.

25.2   Governing law. These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules.

25.3   Arbitration. Any dispute not resolved under Section 25.1 shall be finally resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator, in English, by videoconference or documents-only unless the arbitrator directs otherwise. Judgment on the award may be entered in any court of competent jurisdiction.

25.4   Individual basis only. Proceedings are conducted on an individual basis. You and the Academy each waive any right to bring or participate in a class, consolidated or representative action, or class-wide arbitration.

25.5   Small claims. Either party may instead bring an individual claim in small claims court if it qualifies.

25.6   Time limit. Any claim must be brought within one (1) year of the date on which it arose, or it is permanently barred, except where a longer period is required by law.

25.7   Costs. Arbitration fees are allocated under the AAA Consumer Arbitration Rules.

25.8   In-Person Intensives. A claim for personal injury arising at an Intensive venue may as a matter of law be governed by the law of the place where the event was held. That law applies to such claims notwithstanding Section 25.2, and the relevant In-Person Intensive Addendum prevails over this Section in respect of that event.

26General provisions

26.1   Entire agreement. These Terms, together with the enrollment confirmation you accept at checkout, any In-Person Intensive Addendum, and the Privacy Policy, form the entire agreement between us and supersede all prior representations and discussions. Nothing in this clause limits liability for fraudulent misrepresentation.

26.2   Amendments. We may amend these Terms. The current version is always published on this page with its version number and effective date. Amendments apply prospectively. Where a change materially affects enrolled Students we will give at least fourteen (14) days’ notice by email; if you do not accept it, tell us in writing within that period and you will continue under the version in force on your Enrollment Date until you complete or discontinue your Program.

26.3   Severability. If any provision is held invalid or unenforceable it shall be modified to the minimum extent necessary to make it enforceable, or severed if that is not possible, and the remainder continues in full force.

26.4   No waiver. A failure or delay in enforcing a right is not a waiver of it.

26.5   Assignment. You may not assign your rights or obligations. We may assign to a successor entity or acquirer on notice to you.

26.6   Force majeure. Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including natural disaster, epidemic, government action, war, civil unrest, labour dispute, utility or internet failure, or venue closure.

26.7   No partnership. Nothing here creates a partnership, joint venture, employment or agency relationship between us.

26.8   Electronic acceptance. Completing our online acceptance process constitutes a valid signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and equivalent laws. We retain a record of acceptance including date, time, IP address and document version, and will supply a copy on request.

27Contact us

Questions about these Terms, cancellations, or anything else:

The Pilates Academy LLC
1450 Broadway, New York, NY 10018, United States
[email protected]
+1 (646) 663-1162

Legal notices should be sent to the same address, marked for the attention of the Managing Member.