THE PILATES ACADEMY — ENROLLMENT AGREEMENT

Terms & Conditions of Service

gopilatesacademy.com

Effective Date: Last Updated: May 14, 2026

IMPORTANT: By enrolling in any program offered by The Pilates Academy, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in this Enrollment Agreement. This is a legally binding contract between you and The Pilates Academy.

1. Definitions

“The Academy” refers to The Pilates Academy, operated via gopilatesacademy.com, including all its staff, mentors, training directors, and authorized representatives.

“Student” refers to the individual enrolling in a Program offered by The Academy.

“Program” refers to any certification course offered by The Academy, including but not limited to: Mat Pilates Certification (220 hours / 90 days), Mat + Reformer Certification (350 hours / 120 days), and Comprehensive Pilates Certification (450 hours / 150 days).

“Digital Content” refers to all video lessons, written materials, workbooks, guides, templates, and any other educational content delivered electronically through The Academy’s platform.

“Mentoring Services” refers to the personal 1-on-1 mentoring sessions, group Practice Labs, and WhatsApp support included in the Program.

“Enrollment Date” refers to the date on which payment is received and the Student gains access to the Program.

2. Nature of the Product & Service

The Programs offered by The Academy are digital educational products that include both Digital Content (pre-recorded video lessons, written materials, and educational resources) and Mentoring Services (live 1-on-1 sessions, group Practice Labs, and ongoing support).

DIGITAL PRODUCT ACKNOWLEDGMENT: The Student acknowledges that the Program is a digital product. Upon enrollment, the Student receives immediate access to the Digital Content. Due to the digital nature of this product and the immediate access granted, all sales are final and non-refundable. No refunds, credits, or chargebacks will be issued under any circumstances once access has been granted.

The Student understands and agrees that:

(a) The digital nature of the content means it cannot be “returned” once accessed;

(b) Access to the platform and materials is granted immediately upon payment;

(d) No promises or guarantees of income, employment, or specific outcomes have been made.

3. Programs Offered

The Academy currently offers the following certification programs. The Academy reserves the right to modify, update, add, or discontinue any program at any time without prior notice.

Mat Pilates Certification — 220 total hours, 90-day duration, 2 personal mentoring sessions per week, 1 group Practice Lab per week, NPCP/PAA certified.

Mat + Reformer Certification — 350 total hours, 120-day duration, 2 personal mentoring sessions per week, 1 group Practice Lab per week, NPCP/PAA certified.

Comprehensive Pilates Certification — 450 total hours, 150-day duration, 2 personal mentoring sessions per week, 1 group Practice Lab per week, NPCP/PAA certified.

Program details, including but not limited to total hours, duration, meeting frequency, pricing, curriculum content, and included services, are subject to change at The Academy’s sole discretion. Any changes will apply to new enrollments only and will not affect students already enrolled.

4. Payment, Refund & Cancellation Policy

4.1 Payment

Full payment or the first installment of an approved payment plan must be received before access to the Program is granted. The Academy offers payment plans at its sole discretion. Payment plans, once agreed upon, are binding and all scheduled payments must be completed regardless of the Student’s participation, progress, or decision to discontinue.

4.2 No Refund Policy

ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES. This includes but is not limited to: change of mind, dissatisfaction with the program, inability to complete the program, personal or financial hardship, technical difficulties on the Student’s end, schedule conflicts, health issues, or any other reason.

The Student acknowledges and agrees that:

(a) This is a digital product with immediate access upon enrollment;

(b) No refund, partial refund, credit, exchange, or chargeback will be issued at any time;

(c) If a chargeback or payment dispute is filed, The Academy reserves the right to immediately revoke all access to the Program, pursue collection of the outstanding amount, and charge additional administrative fees;

(d) Students on payment plans remain obligated to complete all scheduled payments, even if they choose to discontinue participation;

(e) Failure to complete scheduled payments may result in suspension of access, referral to collections, and/or legal action.

4.3 Cancellation by Student

The Student may choose to discontinue participation in the Program at any time. However, no refund or credit will be issued for any unused portion of the Program. If the Student is on a payment plan, all remaining payments remain due and payable regardless of discontinuation.

4.4 Cancellation or Modification by The Academy

The Academy reserves the right to cancel, modify, reschedule, or restructure any Program, service, or feature at any time, at its sole discretion, for any reason, including but not limited to: low enrollment, staffing changes, curriculum updates, business restructuring, or force majeure. In the event The Academy cancels a Program entirely before a Student has received access to any content, The Academy may, at its sole discretion, offer a full or partial refund, transfer to an alternative program, or other appropriate remedy. Once Digital Content has been accessed, no refund will be issued even if The Academy modifies or discontinues any aspect of the Program.

5. Mentoring & Support Services

5.1 Included Services

Each Program includes the following Mentoring Services as described at the time of enrollment:

(a) Personal Mentoring Sessions: Two (2) live 1-on-1 video sessions per week with an assigned mentor, each approximately 30–60 minutes in duration. Sessions are scheduled by mutual agreement between the Student and the assigned mentor.

(b) Group Practice Labs: One (1) group session per week, approximately 60 minutes, focused on teaching practice, peer feedback, and professional development.

5.2 Scheduling & Availability

Mentoring sessions are subject to mentor availability and must be scheduled in advance. The Academy will make reasonable efforts to accommodate the Student’s scheduling preferences but does not guarantee specific times or days. If a Student misses a scheduled session without providing at least 24 hours’ notice, the session is forfeited and will not be rescheduled or credited.

5.3 Mentor Assignment & Changes

The Academy assigns mentors at its sole discretion. The Academy reserves the right to reassign, replace, or change a Student’s mentor at any time without prior notice. While The Academy strives for continuity, mentor changes do not constitute a breach of this Agreement or grounds for a refund.

5.4 Modification of Mentoring Services

The Academy reserves the right to modify, reduce, restructure, or discontinue any Mentoring Service at any time, including but not limited to: changing the frequency, duration, or format of sessions; transitioning from individual to group formats; changing communication platforms; or adjusting support hours. Such changes do not constitute a breach of this Agreement.

5.5 Unused Sessions

Mentoring sessions are provided on a weekly basis during the Program duration. Sessions that are not scheduled or attended by the Student within their designated week are forfeited and cannot be accumulated, banked, transferred, or credited to future weeks. The Academy is not obligated to provide make-up sessions for any reason.

6. Student Obligations & Code of Conduct

6.1 Participation

The Student is solely responsible for their own learning, progress, and completion of the Program. The Academy provides the tools, content, and support, but success depends on the Student’s commitment, effort, and participation. The Student agrees to dedicate the necessary time and effort to complete all assignments, attend scheduled sessions, and engage with the curriculum as outlined.

6.2 Equipment & Technical Requirements

The Student is responsible for ensuring they have the necessary equipment, internet connection, and technical setup to participate in the Program. This includes but is not limited to: a reliable internet connection, a device capable of video streaming and video calls, and for Reformer and Comprehensive tracks, access to the required Pilates equipment (Reformer, Cadillac, Chair, Barrels) at a studio, gym, or home.

6.3 Code of Conduct

The Student agrees to maintain professional and respectful conduct at all times when interacting with Academy staff, mentors, and fellow students. The Academy reserves the right to suspend or terminate a Student’s enrollment without refund if the Student engages in behavior that is abusive, threatening, harassing, disruptive, dishonest, or otherwise inappropriate, as determined by The Academy at its sole discretion.

6.4 Academic Integrity

The Student agrees not to plagiarize, cheat, or misrepresent their work. All assignments, assessments, and practice teaching must be the Student’s own work. Violation of academic integrity may result in immediate termination from the Program without refund.

7. Intellectual Property & Content Usage

7.1 Ownership

All Digital Content, including but not limited to videos, written materials, workbooks, guides, templates, branding, logos, curriculum design, and proprietary teaching methodologies, is and remains the exclusive intellectual property of The Pilates Academy. The Student is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Digital Content solely for their personal educational purposes during the duration of their enrollment.

7.2 Prohibited Uses

The Student agrees NOT to:

(a) Copy, reproduce, distribute, share, resell, or make available any Digital Content to any third party;

(b) Record, screen-capture, download, or otherwise duplicate any video sessions, including mentoring sessions and Practice Labs;

(d) Use any Digital Content to create competing courses, programs, or educational materials;

(e) Remove any copyright notices, watermarks, or proprietary markings from any Digital Content.

Violation of any of the above may result in immediate termination of enrollment without refund, and The Academy reserves the right to pursue legal action and seek damages.

7.3 Student Content & Testimonials

The Student grants The Academy a non-exclusive, royalty-free, perpetual, worldwide license to use any testimonials, reviews, feedback, photos, or videos provided by or featuring the Student for marketing, promotional, and educational purposes. The Student may revoke this consent in writing at any time, and The Academy will make reasonable efforts to remove such content within a reasonable timeframe.

8. Certification & Completion

8.1 Certification Requirements

To receive certification, the Student must complete all requirements as set forth by The Academy for the enrolled Program, including but not limited to: completion of all video modules, submission of all assignments and assessments, completion of required practice teaching hours, passing theoretical and practical examinations, and attending the minimum number of mentoring sessions. Specific requirements may vary by Program and are subject to change.

8.2 Program Duration & Extensions

Each Program has a recommended duration as outlined in Section 3. The Student is expected to complete the Program within the stated timeframe. If additional time is needed, the Student may request an extension, which may be granted at The Academy’s sole discretion and may be subject to additional fees. The Academy is under no obligation to grant extensions.

8.3 Certification Standards

The Academy’s Programs are designed to meet NPCP (National Pilates Certification Program) and PAA (Pilates Alliance Australasia) standards. However, The Academy does not guarantee acceptance, recognition, or accreditation by any third-party organization, employer, studio, or regulatory body. Certification standards and requirements of external bodies are subject to change and are beyond The Academy’s control.

8.4 No Outcome Guarantees

The Academy makes no guarantees regarding employment, income, career success, or any specific outcome as a result of completing a Program. Success as a Pilates instructor depends on many factors beyond The Academy’s control, including but not limited to the Student’s effort, skills, location, market conditions, and business acumen.

9. Limitation of Liability & Disclaimers

9.1 Limitation of Liability

To the maximum extent permitted by applicable law, The Academy’s total liability to the Student for any claims arising from or related to this Agreement or the Program shall not exceed the total amount paid by the Student for the Program. The Academy shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost income, lost data, or business interruption, regardless of the cause of action or theory of liability.

9.2 Health & Physical Activity Disclaimer

Pilates involves physical activity that carries inherent risks. The Student acknowledges that they are participating at their own risk and should consult with a healthcare provider before beginning any physical training program. The Academy, its staff, and mentors are not medical professionals and do not provide medical advice. The Student releases The Academy from any liability for physical injury, illness, or health-related issues arising from participation in the Program.

9.3 Technology & Platform Disclaimer

The Academy relies on third-party platforms for content delivery, video hosting, scheduling, and communication. The Academy does not guarantee uninterrupted access, and is not liable for technical issues, platform outages, data loss, or service disruptions caused by third-party providers. Temporary technical difficulties do not constitute grounds for a refund or extension.

9.4 “As Is” Provision

The Program, Digital Content, and Mentoring Services are provided “as is” and “as available.” The Academy makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Termination & Suspension

10.1 Termination by The Academy

The Academy reserves the right to suspend or terminate any Student’s enrollment at any time, for any reason, at its sole discretion, with or without notice. Reasons for termination may include but are not limited to: violation of this Agreement, code of conduct breaches, non-payment, fraudulent activity, abusive behavior, academic dishonesty, or any conduct The Academy deems detrimental to its community.

In the event of termination by The Academy due to the Student’s breach of this Agreement, no refund will be issued. Any remaining payment obligations on payment plans remain due and payable.

10.2 Effect of Termination

Upon termination of enrollment for any reason, the Student’s access to all Digital Content, Mentoring Services, platform features, and community groups will be revoked immediately. The Student must cease all use of any Academy materials and delete any downloaded content.

11. Privacy & Data

The Academy collects and processes personal information as necessary to provide the Program and related services. This may include the Student’s name, email, phone number, payment information, progress data, and communications. The Academy will handle personal data in accordance with applicable privacy laws and will not sell personal information to third parties. The Student consents to the collection and use of their data as described herein and in any separate Privacy Policy published by The Academy.

12. Communications & Marketing

By enrolling, the Student consents to receive communications from The Academy via email, SMS, WhatsApp, and other channels for purposes including but not limited to: program updates, scheduling, educational content, community announcements, and marketing. The Student may opt out of marketing communications at any time but may not opt out of essential program-related communications during enrollment.

13. Dispute Resolution & Governing Law

13.1 Good Faith Resolution

In the event of any dispute, claim, or disagreement arising from this Agreement or the Program, the parties agree to first attempt to resolve the matter in good faith through direct communication with The Academy’s management.

13.2 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of laws principles. Any legal action or proceeding arising from this Agreement shall be brought exclusively in the courts located in the State of New York.

13.3 Waiver of Class Action

The Student agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. The Student waives any right to participate in a class action lawsuit or class-wide arbitration.

14. General Provisions

14.1 Entire Agreement

This Agreement constitutes the entire agreement between the Student and The Academy regarding the subject matter herein and supersedes all prior agreements, understandings, representations, and discussions, whether written or oral.

14.2 Amendments

The Academy reserves the right to amend these Terms & Conditions at any time. Updated terms will be posted on the website. Continued enrollment and participation after any changes constitutes acceptance of the updated terms. Material changes will be communicated to enrolled Students via email.

14.3 Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14.4 No Waiver

The failure of The Academy to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

14.5 Assignment

The Student may not assign, transfer, or sublicense any rights or obligations under this Agreement. The Academy may assign this Agreement or any of its rights and obligations to any successor entity without notice.

14.6 Force Majeure

The Academy shall not be liable for any delay or failure to perform its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, internet disruptions, power outages, or acts of war.

14.7 Independent Contractor

The relationship between The Academy and the Student is that of a service provider and client. Nothing in this Agreement creates a partnership, joint venture, employment relationship, or agency relationship.

15. Waiver, Assumption of Risk & Release of Liability

THIS SECTION CONSTITUTES A WAIVER AND RELEASE OF LIABILITY. PLEASE READ CAREFULLY. BY ENROLLING IN THE PROGRAM, THE STUDENT VOLUNTARILY AGREES TO ASSUME ALL RISKS AND RELEASE THE ACADEMY FROM LIABILITY AS DESCRIBED BELOW.

15.1 Assumption of Risk

The Student acknowledges and understands that participation in a Pilates instructor certification program involves physical activity, including but not limited to: performing Pilates exercises on a mat, Reformer, Cadillac, Chair, Barrels, and other apparatus; practicing teaching techniques that involve physical demonstration and hands-on cueing; observing and correcting the physical movement of others; and extended periods of physical activity during practice teaching sessions.

The Student voluntarily assumes all risks associated with participation in the Program, including but not limited to:

(a) Physical injury, including but not limited to: muscle strains, sprains, tears, fractures, joint injuries, back injuries, neck injuries, nerve damage, or aggravation of pre-existing conditions;

(b) Injury arising from the use of Pilates equipment, including malfunction, improper use, or equipment failure, whether at the Student’s home, a studio, gym, or any other location;

(c) Emotional or psychological distress arising from the educational process, assessments, examinations, peer feedback, or any other aspect of the Program;

(d) Injury or harm resulting from following instructions provided during mentoring sessions, Practice Labs, or through Digital Content, whether performed correctly or incorrectly;

(e) Any risks associated with practicing Pilates teaching on third parties (friends, family, clients) as part of the Program requirements;

(f) Any other risk, whether known or unknown, foreseeable or unforeseeable, that may arise from participation in the Program.

15.2 Medical Acknowledgment & Fitness to Participate

The Student represents and warrants that:

(a) The Student is in good physical health and is capable of safely participating in Pilates exercises and physical training;

(b) The Student has consulted with a qualified medical professional before enrolling and has been cleared to participate in physical activity, OR the Student voluntarily assumes all risks associated with participating without medical clearance;

(c) The Student has disclosed to The Academy any medical conditions, injuries, physical limitations, pregnancy, or health concerns that may affect their ability to participate safely;

(d) The Student understands that The Academy’s mentors and staff are Pilates professionals and are NOT medical professionals, physicians, physiotherapists, or healthcare providers, and that nothing communicated during the Program constitutes medical advice;

(e) The Student will immediately notify The Academy of any changes to their health status and will discontinue any exercise that causes pain or discomfort;

(f) The Student is solely responsible for monitoring their own physical condition during all activities and for exercising at their own safe level.

15.3 Release of Liability

The Student hereby RELEASES, WAIVES, DISCHARGES, AND COVENANTS NOT TO SUE The Pilates Academy, its owners, officers, directors, employees, mentors, contractors, agents, affiliates, successors, and assigns (collectively, the “Released Parties”) from any and all liability, claims, demands, actions, causes of action, costs, expenses (including attorneys’ fees), damages, and losses of any kind or nature, whether known or unknown, arising out of or related to the Student’s enrollment in and participation in the Program.

This release includes but is not limited to claims arising from:

(a) Personal injury, illness, disability, or death;

(b) Damage to or loss of personal property;

(d) Equipment malfunction or failure;

(e) Instructions or guidance provided (or not provided) during the Program;

(f) Any claim by a third party who is injured while the Student is practicing teaching as part of the Program requirements.

15.4 Indemnification

The Student agrees to INDEMNIFY, DEFEND, AND HOLD HARMLESS the Released Parties from and against any and all claims, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

(a) The Student’s participation in the Program;

(b) Any injury or harm to a third party caused by the Student during practice teaching, whether during the Program or after graduation;

(d) The Student’s misrepresentation of qualifications, certification status, or affiliation with The Academy;

(e) Any claims arising from the Student’s professional practice as a Pilates instructor after certification.

15.5 Binding Effect

This waiver and release of liability is intended to be as broad and inclusive as permitted by applicable law. If any portion of this Section 15 is held to be invalid, the remaining portions shall continue in full force and effect. The Student agrees that this waiver is binding upon themselves, their heirs, executors, administrators, personal representatives, and assigns.

15.6 Insurance Recommendation

The Academy strongly recommends that students obtain personal liability insurance before beginning practice teaching. The Academy does not provide insurance coverage for students. Once certified, Pilates instructors are strongly advised to maintain professional liability insurance.

16. Emergency Contact & Medical Authorization

The Student agrees to provide an emergency contact at enrollment. In the event of a medical emergency during any in-person or virtual session, the Student authorizes The Academy to contact emergency services and/or the designated emergency contact. The Student understands that any costs associated with emergency medical treatment are the sole responsibility of the Student.

17. Student Acknowledgment & Agreement

By signing below (or by clicking “I Agree” / completing enrollment online), the Student acknowledges and confirms that:

I have read and understand all terms and conditions in this Enrollment Agreement, including the Waiver and Release of Liability.
I understand that this is a digital product and that ALL SALES ARE FINAL with NO REFUNDS.
I understand that mentoring session frequency, format, and services may be modified by The Academy.
I understand that The Academy may terminate my enrollment at any time at its discretion.
I understand that if I am on a payment plan, I am obligated to complete all payments regardless of participation.
I understand that no guarantees of income, employment, or outcomes have been made.
I VOLUNTARILY ASSUME ALL RISKS associated with physical activity and participation in this Program, including risk of injury, illness, disability, or death.
I RELEASE AND WAIVE all claims against The Academy, its owners, staff, mentors, and affiliates for any injury, damage, or loss arising from my participation.
I understand that The Academy’s staff and mentors are NOT medical professionals and I am responsible for my own health and safety.
I agree to INDEMNIFY The Academy against any claims arising from my participation or my practice of Pilates teaching on others.
I am enrolling voluntarily and have had the opportunity to ask questions before enrollment.
I agree to abide by the Code of Conduct and all Academy policies.