TERMS & CONDITIONS
Last Updated: February 2026
Welcome to Go Pilates Academy. These Terms & Conditions (“Terms”) govern your access to and use of our website (www.gopilatesacademy.com), enrollment in our certification programs, and purchase of our products and services. By accessing our website or using our services, you agree to be bound by these Terms in their entirety. If you do not agree, you must not use our services.
These Terms constitute a legally binding agreement between you and The Pilates Academy LLC, a limited liability company organized under the laws of the State of Delaware, doing business as Go Pilates Academy.
PART A — GENERAL TERMS OF USE
1. Eligibility
You must be at least 18 years of age to use our services and enroll in our certification programs. By using this website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding agreements.
2. Description of Services
Go Pilates Academy offers online Pilates instructor certification programs, including but not limited to: Mat-Only Certification, Mat + Reformer Certification, and Comprehensive Certification. Our services include digital course content, video curriculum, live mentorship sessions with our team, student kits, and related educational materials.
Important: Our programs are educational in nature. Completion of a certification program does not guarantee employment, income, or specific career outcomes. Individual results may vary based on effort, market conditions, and other factors beyond our control.
3. Account Registration and Security
When you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials. You agree to provide accurate, current, and complete information during registration and to update such information as needed. You are responsible for all activity that occurs under your account.
You must notify us immediately if you become aware of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.
4. Pricing and Payment
All prices are listed in US Dollars (USD) and are subject to change without prior notice. Current pricing for our certification programs is displayed on our website at the time of enrollment. Payment plans may be available and are subject to separate terms.
By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the applicable fees. Failure to complete payment plan installments may result in suspension of access to course materials until payment is resolved.
5. Intellectual Property
All content on the Go Pilates Academy website and within our certification programs, including but not limited to text, graphics, logos, images, video content, audio content, curriculum materials, The Flow Method™ teaching methodology, and software, is the exclusive property of The Pilates Academy LLC and is protected by United States and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the course materials solely for your personal educational purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any of our content without our prior written consent.
Specifically, you may NOT: share login credentials or course access with others; record, screenshot, or capture course content; redistribute course materials in any form; use our content to create competing products or services; or remove any copyright or proprietary notices from our materials.
6. User Conduct
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our website or interfere with other users. You agree not to attempt to gain unauthorized access to any part of our website or systems. Harassment, abuse, or threatening behavior toward staff, mentors, or fellow students will result in immediate termination of your account without refund.
7. Electronic Communications
By creating an account or enrolling in our programs, you consent to receive electronic communications from us, including enrollment confirmations, course updates, account notifications, and marketing communications. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. Opting out of marketing does not affect transactional communications. For full details on our communication practices, see Part E of these Terms.
PART B — REFUND AND CANCELLATION POLICY
8. 14-Day Satisfaction Window
Refund eligibility: Refund requests for digital course purchases must be submitted in writing within fourteen (14) calendar days from the date of purchase.
To qualify for a refund, ALL of the following conditions must be met:
(a) The request is submitted within the 14-day window via email to [email protected]; (b) Less than 25% of the total course content has been accessed or viewed; (c) No course materials have been downloaded, copied, or reproduced; (d) Any physical materials (student kit) have been returned in original, unopened condition; (e) A written explanation of the specific reason for dissatisfaction is provided.
9. Processing Fees
Approved refunds are subject to a processing and administrative fee of 5% of the purchase price (minimum $5, maximum $25). This fee covers payment processing costs and administrative expenses.
10. Non-Refundable Circumstances
Refunds will NOT be provided for: change of mind or buyer’s remorse after 14 days; failure to access the course due to technical issues on the customer’s end; dissatisfaction due to unrealistic expectations not aligned with course descriptions; failure to achieve personal fitness or career goals; requests made after accessing more than 25% of course content; violation of these Terms; or purchases made more than 14 days ago.
11. Student Kits and Physical Materials
Student kits that have been opened or used are non-refundable. If a refund is approved and a student kit was included, the kit must be returned at the student’s expense in original, unopened condition. Refunds for courses that included a student kit will be adjusted to deduct the value of the kit if it has been opened or is not returned.
12. Payment Plan Cancellations
Students on payment plans who wish to cancel must do so within the 14-day satisfaction window. If you cancel after the 14-day window or after accessing more than 25% of course content, you remain responsible for the full balance. Failure to make scheduled payments may result in suspension of course access and referral to a collections agency.
13. Major Defects and Consumer Protection
Notwithstanding the above, full refunds will be provided as required by law for: content materially and substantially different from what was described; technical failures on our end preventing access for more than seven (7) consecutive days that cannot be resolved; or missing substantial portions of advertised content explicitly promised at enrollment.
14. Refund Process
To request a refund, email [email protected] with the subject line “Refund Request” including your full name, date of purchase, order number, and specific reason. Approved refunds are processed within 7–10 business days to the original payment method. Upon refund processing, access to all course materials is immediately terminated.
15. State-Specific Refund Provisions
California Residents: You have the right to receive a copy of this agreement. This refund policy complies with California Civil Code requirements for digital content sales.
Alabama Residents: Consistent with Alabama consumer protection law, unused digital content may be returned within 7 days. This policy exceeds state minimums.
Arkansas Residents: This policy provides protections beyond the Arkansas 5-day cooling-off rule for certain purchases.
16. Company Termination Rights
Go Pilates Academy may immediately terminate access without refund for: intellectual property violations; sharing access credentials; attempting to circumvent technical protection measures; fraudulent payment methods or chargebacks; threatening or abusive conduct toward staff; or any violation of these Terms.
PART C — SHIPPING POLICY
17. What We Ship
Physical items included with our certification programs may include student kits containing course workbooks, anatomical reference materials, branded merchandise, and other educational tools as described on each program’s enrollment page. Contents may vary by program and are subject to change.
18. Shipping Within the United States
Processing time: Orders are processed and shipped within 5–10 business days from enrollment and payment confirmation.
Delivery time: Standard shipping within the continental United States typically takes 5–7 business days after dispatch. Alaska, Hawaii, and US territories may take 10–14 business days.
Shipping cost: Shipping within the United States is included in the program price at no additional charge.
19. International Shipping
Processing time: International orders are processed within 7–14 business days from enrollment and payment confirmation.
Delivery time: International delivery typically ranges from 14–30 business days after dispatch. Some remote locations may take longer.
Customs and duties: International customers are responsible for any customs duties, taxes, or import fees imposed by their country. Go Pilates Academy has no control over these charges.
Shipping availability: We make every effort to ship worldwide. However, our carriers may not deliver to all addresses. If we cannot ship to your address, we will work with you to find an alternative solution, such as an alternate address or digital-only enrollment.
20. Order Tracking
Once dispatched, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking to become active. For questions, contact [email protected].
21. Delivery Issues
Incorrect address: You are responsible for providing an accurate shipping address. We are not responsible for shipments to incorrect addresses you provided. Re-shipping may incur additional charges.
Lost or damaged packages: Contact us within 14 days of the expected delivery date. We will work with the carrier to resolve the issue. Confirmed lost packages will be re-shipped at no charge.
Unclaimed packages: Packages returned to us due to failure to claim are subject to re-shipping charges.
22. Digital Course Access
Digital course access is granted upon enrollment and payment confirmation, regardless of shipping status. The delivery timeline of physical materials does not affect your ability to begin studying online.
PART D — DISCLAIMERS AND LIABILITY
23. General Disclaimer
The information provided on our website and within our programs is for general educational and informational purposes only. While we strive to provide accurate content, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information.
24. Medical Disclaimer and Assumption of Risk
IMPORTANT: Pilates involves physical activity and carries inherent risks of injury. By enrolling and practicing Pilates exercises, you acknowledge and accept these risks.
The content provided by Go Pilates Academy is NOT a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician before beginning any exercise program, particularly if you have existing medical conditions, injuries, or are pregnant.
You assume full responsibility for any injuries or damages during your training, practice, or instruction. You agree to release, indemnify, and hold harmless Go Pilates Academy, its owners, employees, contractors, and affiliates from any claims, damages, or liabilities arising from your participation.
25. No Income or Career Guarantees
Go Pilates Academy does not guarantee that completing any certification program will result in employment, specific income levels, or career advancement. Success depends on individual effort, skill development, market conditions, geographic location, and other factors beyond our control.
Any income examples, case studies, or success stories shared on our website or marketing materials are illustrative only and should not be interpreted as guarantees or typical results.
26. Certification Recognition
While our certifications meet high professional standards and are recognized by many employers and studios worldwide, we cannot guarantee universal acceptance. Requirements for Pilates instruction vary by location, and it is your responsibility to verify requirements in your area.
27. Third-Party Links
Our website may contain links to third-party websites. These are provided for convenience only. We do not endorse, control, or assume responsibility for third-party content, products, or services.
28. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GO PILATES ACADEMY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES.
In no event shall our total aggregate liability exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
PART E — COMMUNICATION COMPLIANCE
29. CAN-SPAM Act Compliance
In compliance with the CAN-SPAM Act of 2003, we commit to: using accurate header information and non-deceptive subject lines; clearly identifying marketing emails as advertisements when applicable; including our valid physical postal address in all commercial emails; providing a clear unsubscribe mechanism in every commercial email; and honoring opt-out requests within ten (10) business days.
30. TCPA Compliance (SMS/Text Messages)
If we send text messages for marketing purposes, we will: obtain your prior express written consent; include opt-out instructions (reply STOP) in each message; immediately honor opt-out requests; disclose message frequency at sign-up; and note that standard message and data rates may apply.
31. Types of Communications
Transactional: Enrollment confirmations, payment receipts, course access instructions, account notifications, and shipping updates. These are necessary for service delivery and are not subject to marketing opt-out.
Marketing: Newsletters, promotional offers, course announcements, educational content, tips, and community updates. You may opt out at any time.
WhatsApp and messaging: If you contact us via WhatsApp or other messaging, you consent to responses through the same channel. You may opt out at any time.
PART F — FTC ENDORSEMENT AND AFFILIATE DISCLOSURE
32. Testimonials and Success Stories
Testimonials and success stories on our website or marketing materials represent individual experiences and are not typical results. Where a testimonial was provided in exchange for compensation (including free or discounted program access), this will be disclosed.
33. Compensated Endorsements and Content Creators
Go Pilates Academy works with content creators, influencers, brand ambassadors, and UGC creators. These relationships may involve free or discounted certification access, monetary compensation, commission-based referral fees, or other non-monetary compensation.
Disclosure requirement: All compensated endorsers are contractually required to clearly disclose their material connection to Go Pilates Academy using #ad, #sponsored, #partner, #gopilatespartner, or a clear written statement in every piece of promotional content.
34. Affiliate Links
Some links on our website, emails, or social media may be affiliate links. If you click and make a purchase, we may receive a commission at no additional cost to you. We only recommend products and services we believe are valuable to our community.
35. Editorial Independence
While we may provide guidelines to content creators, all endorsers retain editorial independence. We do not require false or misleading claims. All opinions represent the genuine views of the endorser.
PART G — GENERAL LEGAL PROVISIONS
36. Dispute Resolution and Arbitration
Any dispute arising from these Terms shall first be attempted to be resolved through informal negotiation by contacting us in writing. If unresolved within thirty (30) days, it shall be submitted to binding arbitration in accordance with the American Arbitration Association (AAA) rules.
Arbitration shall take place in the State of Delaware or at a mutually agreed location. You agree that arbitration shall be conducted individually and not as a class, consolidated, or representative action. You may pursue claims in small claims court if eligible.
37. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law provisions. Any proceedings not subject to arbitration shall be brought in state or federal courts in Delaware.
38. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email at least fourteen (14) days before changes take effect. Continued use of our services after changes constitutes acceptance of the modified Terms.
39. Severability
If any provision of these Terms is found unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and remaining provisions remain in full force.
40. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, and Accessibility Statement, constitute the entire agreement between you and Go Pilates Academy regarding the use of our services, superseding any prior agreements.
41. Contact Information
For questions about these Terms & Conditions, please contact us at:
Email: [email protected]
Company: The Pilates Academy LLC (d/b/a Go Pilates Academy)
Website: www.gopilatesacademy.com
COOKIE POLICY
Last Updated: February 2026
1. What Are Cookies
Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. This Cookie Policy explains what cookies we use, why we use them, and how you can control them.
2. How We Use Cookies
Essential cookies: Strictly necessary for our website to function. They enable core functionality such as security, account authentication, session management, and remembering your consent preferences. You cannot opt out of these cookies.
Analytics and performance cookies: Help us understand how visitors interact with our website by collecting anonymous data. We use Google Analytics to analyze traffic patterns, page views, and user behavior. These collect information such as number of visitors, most-visited pages, and navigation patterns.
Functional cookies: Allow our website to remember your choices (username, language, region) and provide enhanced features. They also enable our course platform (Kajabi) to maintain your login session and course progress.
Advertising and targeting cookies: Used to deliver relevant advertisements and measure campaign effectiveness. We may use Meta Pixel (Facebook), Google Ads, and similar services. These cookies may track your browsing across different websites.
3. Third-Party Cookies
We use third-party services that may place cookies on your device:
Google Analytics — Website analytics. Privacy policy: https://policies.google.com/privacy
Meta (Facebook) Pixel — Advertising measurement. Privacy policy: https://www.facebook.com/policy.php
Kajabi — Course hosting platform. Privacy policy: https://kajabi.com/policies/privacy
Stripe — Payment processing. Privacy policy: https://stripe.com/privacy
4. How to Control Cookies
When you first visit our website, a cookie consent banner will allow you to accept or customize your preferences.
Browser settings: Most browsers allow you to control cookies through their settings. You can refuse all cookies, accept only certain cookies, or be notified when a cookie is set. Note: blocking all cookies may affect website functionality.
Opt-out links: Google Analytics: https://tools.google.com/dlpage/gaoptout. Facebook ad preferences: https://www.facebook.com/ads/preferences.
Do Not Track: There is currently no universal standard for responding to DNT signals. We will update this policy if a standard is established.
5. Cookie Duration
Session cookies: Temporary cookies that expire when you close your browser.
Persistent cookies: Remain on your device for a set period or until deleted. Retention typically ranges from 30 days to 2 years depending on cookie type.
6. Updates
We may update this Cookie Policy to reflect changes in technology, regulation, or business practices. Changes will be posted on this page with an updated date.
7. Contact Us
Questions about our cookies? Contact us at: [email protected]
ACCESSIBILITY STATEMENT
Last Updated: February 2026
1. Our Commitment
Go Pilates Academy is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.
2. Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
3. Measures We Take
Go Pilates Academy takes the following measures to ensure accessibility:
(a) Include accessibility as part of ongoing website development and maintenance; (b) Provide text alternatives for non-text content, including descriptive alt text for images; (c) Ensure sufficient color contrast between text and background; (d) Provide keyboard navigation support for interactive elements; (e) Use clear and consistent navigation throughout the website; (f) Provide captions and/or transcripts for video content where feasible; (g) Use properly structured headings and semantic HTML; (h) Ensure forms include descriptive labels and clear error messages.
4. Known Limitations
Despite our best efforts, some content may not yet be fully accessible. This may include: certain third-party content or embedded services outside our direct control; some older PDF documents; and certain interactive course features provided through our third-party hosting platform (Kajabi). We are actively working to address these limitations.
5. Feedback and Contact
We welcome your feedback on accessibility. If you encounter barriers or have suggestions for improvement, please contact us:
Email: [email protected]
Subject line: “Accessibility Feedback”
We aim to respond to accessibility feedback within five (5) business days and resolve issues as quickly as possible.
6. Compatibility
Our website is designed to be compatible with: screen readers (JAWS, NVDA, VoiceOver), screen magnification software, speech recognition software, and keyboard-only navigation. We support current versions of Chrome, Firefox, Safari, and Edge.
7. Technical Specifications
Our website relies on HTML, CSS, JavaScript, and WAI-ARIA for conformance with accessibility standards.
8. Legal
This accessibility statement is provided in compliance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining and continually enhancing our accessibility practices.
